INETcc & GBA Global BPO Alliance has launched support services for the Screeneo-Philips projectors to about 1.8 billion people in Europe, USA & China

INETcc & GBA Global BPO Alliance has launched support services for the Screeneo-Philips projectors to about 1.8 billion people in Europe, USA & China from only 3 sites: China, Tunisia, and the Philippines.

15/12/2020

All projectors from the company Screeneo, under the brands Screeneo & Philips, are supported by INETcc with the support of the network GBA Global BPO Alliance.

 

The support service was launched first in Tunisia, two years ago, in 4 languages: German, English, French and Italian in order to support the European market.

 

Thanks to synergies between GBA different locations in Europe, Africa and Asia, we have been able to set up the support service in China and Philippines (for the US market) – Local Intelligence.

 

Screeneo-Philips has taken advantage of partnership between INETcc & GBA Global BPO Alliance in order to extend their support service in all main worldwide market quickly, simply, and at low cost – Speed & Cost-Effective.

 

How our organization works:

- Sales: Since Screeneo-Philips has a head office in Europe, GBA Global BPO Alliance is managing sales from Europe, close to our customers. - Flexibility

 

- Project Management: INETcc together with GBA Global BPO Alliance has a project manager per geographical area: one in Tunisia, one in China and one in the Philippines.

Their primary language is English so communication between Screeneo and the centers is easy.

The project manager in Tunisia is leading the training for all markets, as he has a lot more experience and skills for such devices – Multilingual Network

 

- Follow-up: Regarding the statistics, all teams are using same tool.  Screeneo-Philips receives per period same tables of statistics for all markets thus able to compare the results easily.

All these statistics are uploaded in our CRM tool, a website developed and owned by a GBA member – Technology & Cutting-Edge Solutions.

 

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