E.commerce
Context :
We manage your website: sales, informations, complaints, logistic, billing...
This is the sector of activity which has a non stop increase for years and still will have increase in the future; it is why, every month, we train new team in several countries in order to have agents available for your e.commerce activities or your marketing communication; we are able to propose all kind of management: call, chat, email, callback.
We improve our skills in order to sell more and better; keeping the quality of speech which will give to your customers a reliable and efficiency informations.
- Telesale: inbound and outbound calls
- Management and delivery of CRM tools for chat
- Upsell: insurances, others services or devices...
- Hot Line (24/24-7/7)
- Welcome calls
- Fulfillment of your order
- Management of your quality process
- Back office: postmail, invoices, archiving…
- Emergency unit in case of problem with one of your product: problem of delivery, stock over…
- Survey