E.commerce

Context :

We manage your website: sales, informations, complaints, logistic, billing...

This is the sector of activity which has a non stop increase for years and still will have increase in the future; it is why, every month, we train new team in several countries in order to have agents available for your e.commerce activities or your marketing communication; we are able to propose all kind of management: call, chat, email, callback.

We improve our skills in order to sell more and better; keeping the quality of speech which will give to your customers a reliable and efficiency informations.


- Customer service

- Telesale: inbound and outbound calls

- Management and delivery of CRM tools for chat

- Upsell: insurances, others services or devices...

- Hot Line (24/24-7/7)

- Welcome calls

- Fulfillment of your order

- Management of your quality process

- Back office: postmail, invoices, archiving…

- Emergency unit in case of problem with one of your product: problem of delivery, stock over…

- Survey