Industry

Context :

We set up team which manage inbound and outbound calls; our team have received a specific training regarding industry services.

 

The industry is considered by our production manager as a key sector; indeed we collaborate all together with our customers in order to increase the skills of our team and consequently to increase your ROI.

These skills and our knowledge of your markets due to our presence in the main industrial markets are the guaranty of delivering services with high quality; we can deliver reliable informations about your products and be one of your main seller.

 

- Inboud: customer service, hot line, management of files, complaint, billing fulfillment...

- Telesale (acquisition, upsell/cross selling…)

- Detection of leads

- Making meeting for your comercial agents: management of the schedule

- Chat: information, support for buying process…

- Email management

- Survey

- Back office: postmail management, scanning and archiving of your documents...

- Database management

- Emergency team in case of disaster, strike, breakdown...