Telecom - IT - Electronic

Context :

We set up staff which manage your customers for inbound and outbound calls for telecom or IT business.

Our agents have a long period of training before to start to make or handle calls, they are working as well during a test period with another agent who has a strong experience: binomial management.

Our long experience on telecom and IT sectors, from 5 to more than 20 years following the countries is the guaranty of quality and fast ROI.

We make and received millions of calls every year from China to Germany and from France to Russia.

- Telesale of subscriptions: inbound and outbound calls

- Upsell/ cross selling: insurances, options...

- Customer service: complains, informations, sales, billing fulfillment...

- E.commerce management

- Hot Line (24/24-7/7)

- Welcome calls

- Order fulfillment

- Database management

- Back office: postmail and email for information, delay of payment, invoices…

- Survey