Tourism - Travel

Context :

We manage your reservations, orders, booking informations, we are able as well to set up in a very short time period a team in case of emergency.

We handle the calls & email of your customers in order to find the best place which will fit their specific demands (ski, beach, mountain) and their budget...

Of course our native speakers know very well their own market and geography, so they will be able to give the reliable information and will help your customers to buy a trip that they will not forget.

- Customer service: information, order, booking, after sales (24/24-7/7)

- Management of the reservations by postmail, email or call

- Chat: support by chat in order to help your customers with surfing and make the good choice, support as well in using the payment options

- Back office: postmail to confirm the trip, invoice, fulfillment payment…

- Specific team for emergency cases: strike, natural disaster

- Telesale of holidays and upsell (insurance, renting of cars, skis, cultural visit...)

- Survey