{"id":1108,"date":"2023-02-20T11:28:26","date_gmt":"2023-02-20T11:28:26","guid":{"rendered":"http:\/\/www.inetcc.com\/?page_id=1108"},"modified":"2026-04-23T07:12:31","modified_gmt":"2026-04-23T07:12:31","slug":"home","status":"publish","type":"page","link":"https:\/\/www.inetcc.com\/en\/","title":{"rendered":"Home"},"content":{"rendered":"\n
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BPO Call Center Expert Multilingual Customer Relationship Management Globale Communication with Local Intelligence 20+ Countries 35+ Languages 25+ years experience<\/p>\n\t\t\tRequest for quotation<\/a>\n\t\t<\/div>\n\t\t\n\n\t\t

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Our BPO call center expertise
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Fully globalised and standardized quality, production and IT process wherever your location.\r\nGlobale Communication & Local Intelligence
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Customer Service<\/h3>\r\n\t\t\t\t

Hot Line – Sales support – Help Desk – Technical support – Chat & email assistance – Complaints management – 24\/7 <\/p>\r\n\t\t\t<\/a>\r\n\t\t\t\t\t\t\t\t\r\n\t\t\t\t\"\"\t\t\t\t

Technology – Omnichannel Solution<\/h3>\r\n\t\t\t\t

Dialer predictive – Chatbot – Whatsapp, Zendesk, Sales Force, FB compliance – +30 languages – Sales management – Reports – QA automatic report<\/p>\r\n\t\t\t<\/a>\r\n\t\t\t\t\t\t\t\t\r\n\t\t\t\t\"\"\t\t\t\t

Digital Services<\/h3>\r\n\t\t\t\t

Documents management – Invoice insertion – ATO management – Automatic debt collection – Robotic process automation<\/p>\r\n\t\t\t<\/a>\r\n\t\t\t\t\t\t\t\t\r\n\t\t\t\t\"\"\t\t\t\t

Acquisition & sales – Leads Generation – Debt Collection -OPTIN<\/h3>\r\n\t\t\t\t

Lead generation (call & automatic) – Debt collection (call & automatic solutions) – OPTIN – Sales B2C & B2B – Anti Churn – Retention<\/p>\r\n\t\t\t<\/a>\r\n\t\t\t\t\t\t\t\t\r\n\t\t\t\t\"\"\t\t\t\t

Social Media Assistance<\/h3>\r\n\t\t\t\t

Social media monitoring – Content moderation – SEO SEM campaigns – Creation of content (video, text, press release) <\/p>\r\n\t\t\t<\/a>\r\n\t\t\t\t\t\t\t\t\r\n\t\t\t\t\"\"\t\t\t\t

Other BPO call center services<\/h3>\r\n\t\t\t\t

Back Office assistance – Survey – Database – Consulting – ASV logistic<\/p>\r\n\t\t\t<\/a>\r\n\t\t\t<\/div>\r\n\r\n\t\r\n<\/section>\n\n

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Globale Communication & Local Intelligence
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2000<\/h4>\r\n\t\t\t\t

Establishement<\/p>\r\n\t\t\t<\/div>\r\n\t\t\t\t\t

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35+<\/h4>\r\n\t\t\t\t

Languages Available<\/p>\r\n\t\t\t<\/div>\r\n\t\t\t\t\t

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Europe – Asia<\/h4>\r\n\t\t\t\t

Key Player CX & Digital Services<\/p>\r\n\t\t\t<\/div>\r\n\t\t\t\t\t

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12k+<\/h4>\r\n\t\t\t\t

Seats<\/p>\r\n\t\t\t<\/div>\r\n\t\t\t\t<\/div>\r\n\t<\/div>\r\n\r\n\r\n\r\n<\/section>\n\n\r\n

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Meet our call center experts<\/h2>\r\n\t<\/div>\r\n\t
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Denis Guittet<\/h5>\r\n\t\t\t\t\t
CEO INETcc <\/h6>\r\n\t\t\t\t\t

Master degree “Sciences-Economiques” University of Nantes (France) & “Licenciatura Empresariales” University of Salamanca (Spain)
\r\nFounder and CEO of iNETcc & co-founder of GBA Global BPO Alliance
\r\nMember of board of Tcontakto Peru
\r\n+30 years experience in International BPO CX Industry<\/p>\r\n\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t

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Elfriede Herrgesell<\/h5>\r\n\t\t\t\t\t
Founder & Senior Advisor Austria<\/h6>\r\n\t\t\t\t\t

With over three decades of experience in customer service, Elfriede Herrgesell built and shaped Telepower and continues to lead the company today. Her deep understanding of customer communication, sales, service quality and sustainable customer relationships forms the foundation of the company. <\/p>\r\n\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t

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Natalie Harutyunyan<\/h5>\r\n\t\t\t\t\t
General Manager Armenia<\/h6>\r\n\t\t\t\t\t

Outsourcing & IT Expert – Dynamic executive with deep expertise in IT services, global outsourcing operations, and scalable business strategy. Leads with a strong focus on innovation, operational excellence, and high-performance team building.
\r\nArmenian – English – Italian – Russian<\/p>\r\n\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t

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Luana Beni<\/h5>\r\n\t\t\t\t\t
Sales Manager Italy<\/h6>\r\n\t\t\t\t\t

Has worked in the BPO sector for over 20 years. Has held key positions in the commercial division of major players in the sector, leading him to progress to management roles in sales. Specialist in launching strategic services in the finance and public services sectors, as well as supporting technological transformation.<\/p>\r\n\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t

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Rudy Singh Parmar<\/h5>\r\n\t\t\t\t\t
Head Of Sales – CX Management India<\/h6>\r\n\t\t\t\t\t

Rudy brings over 20 years of experience in the services industry and currently leads Sales for CX Management at iNETcc affiliate in India.
\r\nRudy is passionate about scaling businesses, expanding into new markets, and delivering value-driven outcomes in a fast-paced, global environment.<\/p>\r\n\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t

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Prashanth Reddy<\/h5>\r\n\t\t\t\t\t
Germany – Expert sourcing and management multilingual projects<\/h6>\r\n\t\t\t\t\t

Customer operations leader with over five years of experience in the BPO sector, specializing in the development and management of multilingual support functions.
\r\nTelugu – Hindi – English – German<\/p>\r\n\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t

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Cosmin Raducu<\/h5>\r\n\t\t\t\t\t
General Manager Romania<\/h6>\r\n\t\t\t\t\t

With a particular focus on international accounts, Cosmin has 20 years of expertise in BPO industry, with 17 years in leadership positions.
\r\nHe has led operations and client management in Romania across multiple sites, including international accounts
\r\nRomanian – Italian – English<\/p>\r\n\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t

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Sivanesh Mohan<\/h5>\r\n\t\t\t\t\t
Senior Director, Strategy & Partnership Malaysia<\/h6>\r\n\t\t\t\t\t

Chartered Accountant turned strategic growth leader, with deep expertise in corporate finance, customer experience (CX) and regional go-to-market (GTM) strategy mapping. His leadership spans across CX strategy & transformation, complex commercial engagements, risk & compliance and P&L ownership.<\/p>\r\n\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t

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Shoko Kitagawa<\/h5>\r\n\t\t\t\t\t
Managing Director Japan<\/h6>\r\n\t\t\t\t\t

+ 25 years of experience in BPO call center industry. In charge of both Domestic BPO business and Sales.
\r\nJapanese – English<\/p>\r\n\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t

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Wang Yuan<\/h5>\r\n\t\t\t\t\t
General Manager China<\/h6>\r\n\t\t\t\t\t

+25 years of experience in BPO industry. Graduated from Reitaku University with a Major in International Business Operation Research (Master’s degree). Contributed in establishing the office in China in Beijing, Hefei\uff06 Zhangjiakou.
\r\nBilingual Mandarin & Japanese<\/p>\r\n\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t

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Quang Tran Le<\/h5>\r\n\t\t\t\t\t
Chief Sales Officer Vietnam <\/h6>\r\n\t\t\t\t\t

10 years of experience in customer relations management. Develops and implements short- and long-term commercial strategies to achieve objectives. Analyses operational efficiency, processes and stakeholders.<\/p>\r\n\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t

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Kurt Junek<\/h5>\r\n\t\t\t\t\t
CEO Peru<\/h6>\r\n\t\t\t\t\t

Systems Engineer with 18 years of experience in the BPO Call Center industry. Recognized for strengthening interpersonal relationships and fostering collaborative, high-performance environments.<\/p>\r\n\t\t\t\t<\/div>\r\n\t\t\t\t\t<\/div>\r\n\t<\/div>\r\n\r\n<\/section>\n\n\r\n

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Our updates<\/h2>\r\n\t\t\t

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INETcc<\/h6>\r\n\t\t\t\t\t\t\t\t

March 2026 <\/h4>\r\n\t\t\t\t\t\t\t<\/div>\r\n\r\n\r\n\t\t\t\t\t\t\t

TELEPOWER joins the iNETcc consortium<\/h3>\r\n\t\t\t\t\t\t\t

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INETcc<\/h6>\r\n\t\t\t\t\t\t\t\t

December 2025 <\/h4>\r\n\t\t\t\t\t\t\t<\/div>\r\n\r\n\r\n\t\t\t\t\t\t\t

iNETcc Per\u00f9<\/h3>\r\n\t\t\t\t\t\t\t

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May 2025 <\/h4>\r\n\t\t\t\t\t\t\t<\/div>\r\n\r\n\r\n\t\t\t\t\t\t\t

iNETcc – New Affiliate – Romania<\/h3>\r\n\t\t\t\t\t\t\t

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April 2025 <\/h4>\r\n\t\t\t\t\t\t\t<\/div>\r\n\r\n\r\n\t\t\t\t\t\t\t

iNETcc – New affiliate – Berlin<\/h3>\r\n\t\t\t\t\t\t\t

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