BPO Call Center Services | Customer Support & Digital<\/title>\n<meta name=\"description\" content=\"Discover our BPO call center services: customer service, omnichannel, digital, acquisition, social media and BPO support, available 24\/7 in 30+ languages.\">\n<link rel=\"preconnect\" href=\"https:\/\/fonts.googleapis.com\">\n<link href=\"https:\/\/fonts.googleapis.com\/css2?family=Sora:wght@400;600;700;800&family=DM+Sans:wght@300;400;500&display=swap\" rel=\"stylesheet\">\n<style>\n.icc-wrap*,.icc-wrap *::before,.icc-wrap *::after{box-sizing:border-box;margin:0;padding:0;}\n.icc-wrap{--navy:#0d2045;--navy-dark:#091530;--green:#00c97a;--green-glow:rgba(0,201,122,.12);--glt:#e6faf2;--white:#ffffff;--off:#f4f6fb;--text:#1a2540;--muted:#5a6580;--r:14px;font-family:'DM Sans',sans-serif;color:var(--text);line-height:1.7;width:100%;scroll-behavior:smooth;}\n.icc-wrap section, .icc-wrap 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1.8rem;border-radius:30px;text-decoration:none;}\n\n.icc-footer{background:var(--white);padding:34px 2rem 96px;text-align:center;border-top:1px solid #eef2f8;}\n.icc-f-logo{font-family:'Sora',sans-serif;color:var(--navy);font-size:1rem;font-weight:700;margin-bottom:.38rem;}\n.icc-f-logo span{color:var(--green);}\n.icc-footer p{color:var(--muted);font-size:.76rem;}\n.icc-footer a{color:var(--navy);}\n\n@media(max-width:900px){\n .icc-two,.icc-two-rev{grid-template-columns:1fr;gap:26px;direction:ltr;}\n .icc-ov-grid{grid-template-columns:1fr 1fr;}\n .icc-sec,.icc-dark,.icc-ind-band,.icc-stat-band,.icc-cta{padding:40px 1.15rem;}\n}\n@media(max-width:580px){\n .icc-ov-grid{grid-template-columns:1fr;}\n}\n<\/style>\n<\/head>\n<body>\n<div class=\"icc-wrap\">\n\n<div class=\"icc-bleed icc-snav\">\n <div class=\"icc-snav-inner\">\n <a href=\"\/\" class=\"icc-snav-logo\">INET<span>cc<\/span><\/a>\n <ul class=\"icc-snav-links\">\n <li><a href=\"#customer-service\">Customer Service<\/a><\/li>\n <li><a href=\"#omnichannel\">Omnichannel<\/a><\/li>\n <li><a href=\"#digital\">Digital Services<\/a><\/li>\n <li><a href=\"#acquisition\">Acquisition & Sales<\/a><\/li>\n <li><a href=\"#social\">Social Media<\/a><\/li>\n <li><a href=\"#bpo\">Other BPO<\/a><\/li>\n <\/ul>\n <\/div>\n<\/div>\n\n<div class=\"icc-bleed icc-hero\">\n <div class=\"icc-hero-tag\">Our Services<\/div>\n <h1>BPO Call Center Services: Customer Service, Omnichannel & Digital<\/h1>\n <p class=\"icc-hero-sub\">Since 2000, iNETcc has designed and operated tailored BPO call center services \u2014 from customer relations to acquisition, through omnichannel, digital and social media \u2014 for demanding brands, in 30+ languages, 24 hours a day.<\/p>\n <div class=\"icc-toc\">\n <a href=\"#customer-service\">Customer Service<\/a>\n <a href=\"#omnichannel\">Omnichannel<\/a>\n <a href=\"#digital\">Digital Services<\/a>\n <a href=\"#acquisition\">Acquisition & Sales<\/a>\n <a href=\"#social\">Social Media<\/a>\n <a href=\"#bpo\">Other BPO<\/a>\n <\/div>\n<\/div>\n\n\n<div class=\"icc-bleed icc-sec\">\n <div class=\"icc-inner\">\n <div class=\"icc-stag\">Overview<\/div>\n <h2>A complete range of BPO call center services<\/h2>\n <div class=\"icc-line\"><\/div>\n <p class=\"icc-desc\" style=\"max-width:720px;\">Quality, production and IT processes fully globalised and standardised, wherever you are: that’s our promise of <strong>global communication & local intelligence<\/strong>. Each card below opens the detail of the matching service. To learn more about our structure, see <a href=\"\/en\/who-is-inetcc\/\">who is iNETcc<\/a>, our <a href=\"\/en\/industries\/\">industries<\/a> or our <a href=\"\/en\/sites\/\">sites<\/a> around the world.<\/p>\n\n <div class=\"icc-ov-grid\">\n <a class=\"icc-ov-card\" href=\"#customer-service\">\n <div class=\"icc-ov-img\"><img decoding=\"async\" src=\"https:\/\/images.unsplash.com\/photo-1556745753-b2904692b3cd?w=600&q=80\" alt=\"Agents delivering BPO call center services in customer support\" loading=\"lazy\"><\/div>\n <span class=\"icc-ov-num\">01<\/span>\n <div class=\"icc-ov-title\">Customer Service<\/div>\n <p>Technical hotline, help desk, after-sales support and 24\/7 multilingual service for measurable satisfaction.<\/p>\n <span class=\"icc-ov-link\">Discover customer service<\/span>\n <\/a>\n <a class=\"icc-ov-card\" href=\"#omnichannel\">\n <div class=\"icc-ov-img\"><img decoding=\"async\" src=\"https:\/\/images.unsplash.com\/photo-1551434678-e076c223a692?w=600&q=80\" alt=\"iNETcc omnichannel technology platform\" loading=\"lazy\"><\/div>\n <span class=\"icc-ov-num\">02<\/span>\n <div class=\"icc-ov-title\">Technology & Omnichannel<\/div>\n <p>A full omnichannel BPO solution: dialer, chatbot, AI, CRM integrations, WhatsApp, Zendesk, Salesforce.<\/p>\n <span class=\"icc-ov-link\">Discover the omnichannel solution<\/span>\n <\/a>\n <a class=\"icc-ov-card\" href=\"#digital\">\n <div class=\"icc-ov-img\"><img decoding=\"async\" src=\"https:\/\/images.unsplash.com\/photo-1485827404703-89b55fcc595e?w=600&q=80\" alt=\"Robotic process automation for digital services\" loading=\"lazy\"><\/div>\n <span class=\"icc-ov-num\">03<\/span>\n <div class=\"icc-ov-title\">Digital Services<\/div>\n <p>Invoice management, debt collection, digitisation and robotic process automation (RPA).<\/p>\n <span class=\"icc-ov-link\">Discover digital services<\/span>\n <\/a>\n <a class=\"icc-ov-card\" href=\"#acquisition\">\n <div class=\"icc-ov-img\"><img decoding=\"async\" src=\"https:\/\/images.unsplash.com\/photo-1552664730-d307ca884978?w=600&q=80\" alt=\"Acquisition and sales team in a call center\" loading=\"lazy\"><\/div>\n <span class=\"icc-ov-num\">04<\/span>\n <div class=\"icc-ov-title\">Acquisition & Sales<\/div>\n <p>25 years of expertise in acquisition, sales, debt collection, lead generation, OPTIN and retention.<\/p>\n <span class=\"icc-ov-link\">Discover acquisition & sales<\/span>\n <\/a>\n <a class=\"icc-ov-card\" href=\"#social\">\n <div class=\"icc-ov-img\"><img decoding=\"async\" src=\"https:\/\/images.unsplash.com\/photo-1611162617213-7d7a39e9b1d7?w=600&q=80\" alt=\"Social media management and community moderation\" loading=\"lazy\"><\/div>\n <span class=\"icc-ov-num\">05<\/span>\n <div class=\"icc-ov-title\">Social Media<\/div>\n <p>Community management, moderation, social listening and multi-platform brand reputation.<\/p>\n <span class=\"icc-ov-link\">Discover social media<\/span>\n <\/a>\n <a class=\"icc-ov-card\" href=\"#bpo\">\n <div class=\"icc-ov-img\"><img decoding=\"async\" src=\"https:\/\/images.unsplash.com\/photo-1568992687947-868a62a9f521?w=600&q=80\" alt=\"Back-office operations of a BPO call center\" loading=\"lazy\"><\/div>\n <span class=\"icc-ov-num\">06<\/span>\n <div class=\"icc-ov-title\">Other BPO Services<\/div>\n <p>Back-office, data input, switchboard, secretarial services, surveys and database support.<\/p>\n <span class=\"icc-ov-link\">Discover other BPO services<\/span>\n <\/a>\n <\/div>\n <\/div>\n<\/div>\n\n\n<div id=\"customer-service\" class=\"icc-bleed icc-sec icc-sec-off\">\n <div class=\"icc-inner\"><div class=\"icc-two\">\n <div class=\"icc-img\">\n <img decoding=\"async\" src=\"https:\/\/images.unsplash.com\/photo-1556745753-b2904692b3cd?w=800&q=80\" alt=\"Agent delivering our BPO call center customer service\" loading=\"lazy\">\n <span class=\"icc-img-badge\">24\/7 Multilingual Support<\/span>\n <\/div>\n <div>\n <div class=\"icc-stag\">01 \u2014 Customer Service<\/div>\n <h2>Measurable customer satisfaction, at every touchpoint<\/h2>\n <div class=\"icc-line\"><\/div>\n <p class=\"icc-desc\">iNETcc provides a large range of customer services \u2014 technical support and help desk \u2014 as part of our BPO call center services, focused on achieving measurable, total customer satisfaction for your business. We employ dedicated or shared, technically trained teams on an integrated, multi-channel platform to provide comprehensive technical product support. We tailor the whole process \u2014 required activities, escalation procedures and reporting \u2014 to the specific needs of your business, with agents available 24\/7 in 30+ languages (English, Japanese, Chinese, Korean, German, French, Italian, Spanish, Russian, Portuguese, Dutch…).<\/p>\n <div class=\"icc-pills\">\n <span class=\"icc-pill\">Technical Hotline<\/span>\n <span class=\"icc-pill\">SAV \u2013 Logistic<\/span>\n <span class=\"icc-pill\">Complaints<\/span>\n <span class=\"icc-pill\">24\/7 Multilingual Service<\/span>\n <span class=\"icc-pill\">Help Desk<\/span>\n <span class=\"icc-pill\">After-Sales Support<\/span>\n <\/div>\n <\/div>\n <\/div><\/div>\n\n <div class=\"icc-inner\" style=\"margin-top:2.5rem;\">\n <h3>Case studies<\/h3>\n <div class=\"icc-acc-item\">\n <button class=\"icc-acc-head\" onclick=\"iccT(this)\">Post-Warranty Support \u2013 Logistic Order \u2013 Warehousing <span class=\"icc-acc-icon\">+<\/span><\/button>\n <div class=\"icc-acc-body\">\n <p>iNETcc has extensive know-how in the services linked to call center activity. We have added logistic management to this expertise in order to offer our clients a truly global service \u2014 several storage and logistics offices give our clients the ability to store and ship their goods.<\/p>\n <\/div>\n <\/div>\n <div class=\"icc-acc-item\">\n <button class=\"icc-acc-head\" onclick=\"iccT(this)\">Why support quality makes the difference <span class=\"icc-acc-icon\">+<\/span><\/button>\n <div class=\"icc-acc-body\">\n <p>For technology consumers, the quality of support they receive is just as important as the quality of the product itself. In today’s competitive marketplace and dynamic product life cycles, the frustration produced by long hold times or incompetent staff can quickly result in lost customers \u2014 which is why our BPO call center services rely on continuous agent training.<\/p>\n <\/div>\n <\/div>\n <\/div>\n\n <div class=\"icc-inner\" style=\"margin-top:2.5rem;background:var(--navy);border-radius:var(--r);padding:2rem;\">\n <h3 style=\"color:#fff;\">We can provide you with:<\/h3>\n <div style=\"display:flex;flex-wrap:wrap;gap:.5rem;\">\n <span class=\"icc-pill-dk\">Troubleshooting<\/span>\n <span class=\"icc-pill-dk\">Up-sell \/ Cross-sell programs<\/span>\n <span class=\"icc-pill-dk\">Onsite repair scheduling & field technician dispatch<\/span>\n <span class=\"icc-pill-dk\">Corporate help desk support<\/span>\n <span class=\"icc-pill-dk\">Warranty & post-warranty support<\/span>\n <\/div>\n <\/div>\n<\/div>\n\n\n<div id=\"omnichannel\" class=\"icc-bleed icc-sec\">\n <div class=\"icc-inner\"><div class=\"icc-two icc-two-rev\">\n <div>\n <div class=\"icc-stag\">02 \u2014 Technology<\/div>\n <h2>A full omnichannel BPO call center solution<\/h2>\n <div class=\"icc-line\"><\/div>\n <p class=\"icc-desc\">iNETcc is able to provide a full omnichannel technology solution as part of its BPO call center services. Our engineers continuously develop IT solutions \u2014 dialer, AI, chatbot, CRM integrations \u2014 to improve the cost-effectiveness of your support service.<\/p>\n <div class=\"icc-pills\">\n <span class=\"icc-pill\">AI \u2013 Integration<\/span>\n <span class=\"icc-pill\">Chatbot<\/span>\n <span class=\"icc-pill\">Dialer \u2013 Outbound \u2013 Inbound<\/span>\n <span class=\"icc-pill\">WhatsApp, Zendesk, Salesforce, FB<\/span>\n <span class=\"icc-pill\">CRM integration<\/span>\n <\/div>\n <\/div>\n <div class=\"icc-img\">\n <img decoding=\"async\" src=\"https:\/\/images.unsplash.com\/photo-1551434678-e076c223a692?w=800&q=80\" alt=\"Omnichannel technology platform\" loading=\"lazy\">\n <span class=\"icc-img-badge\">AI-Powered Platform<\/span>\n <\/div>\n <\/div><\/div>\n\n <div class=\"icc-inner\" style=\"margin-top:2.5rem;\">\n <h3>Main features<\/h3>\n <div class=\"icc-feat-grid\">\n <div class=\"icc-feat-card\"><h4>Contact Manager<\/h4><p>Centralise and manage all your customer contacts across every channel.<\/p><\/div>\n <div class=\"icc-feat-card\"><h4>Unified Agent Desktop<\/h4><p>One interface for all channels \u2014 voice, email, chat, social media.<\/p><\/div>\n <div class=\"icc-feat-card\"><h4>Triggers & Automations<\/h4><p>Automate workflows to reduce handling time and improve accuracy.<\/p><\/div>\n <div class=\"icc-feat-card\"><h4>IVR Designer<\/h4><p>Build intelligent interactive voice response flows with ease.<\/p><\/div>\n <div class=\"icc-feat-card\"><h4>API Open Channel<\/h4><p>Integrate any digital channel via our flexible open API.<\/p><\/div>\n <div class=\"icc-feat-card\"><h4>Analytics & Reports<\/h4><p>Real-time dashboards and performance reporting for your operations.<\/p><\/div>\n <div class=\"icc-feat-card\"><h4>Messenger<\/h4><p>Native support for Facebook Messenger, WhatsApp, and more.<\/p><\/div>\n <div class=\"icc-feat-card\"><h4>Auto Dialer<\/h4><p>Maximise outbound productivity with predictive and progressive dialing.<\/p><\/div>\n <div class=\"icc-feat-card\"><h4>Scripting Tool<\/h4><p>Guide agents with dynamic, context-aware call scripts.<\/p><\/div>\n <\/div>\n <\/div>\n<\/div>\n\n\n<div id=\"digital\" class=\"icc-bleed icc-sec icc-sec-off\">\n <div class=\"icc-inner\"><div class=\"icc-two\">\n <div>\n <div class=\"icc-stag\">03 \u2014 Automation & Robotics<\/div>\n <h2>Digital services for a better customer experience<\/h2>\n <div class=\"icc-line\"><\/div>\n <p class=\"icc-desc\">iNETcc offers a large range of digital services for a better customer experience. From invoice management to full robotic process automation, we digitise and streamline your back-office operations as part of our BPO call center services.<\/p>\n <div class=\"icc-pills\">\n <span class=\"icc-pill\">Invoice Management \u2013 Insertion<\/span>\n <span class=\"icc-pill\">Automatic Debt Collection<\/span>\n <span class=\"icc-pill\">Implemented Digitisation<\/span>\n <span class=\"icc-pill\">ATO Automatic Management<\/span>\n <span class=\"icc-pill\">Robotic Process Automation<\/span>\n <\/div>\n <\/div>\n <div class=\"icc-img\">\n <img decoding=\"async\" src=\"https:\/\/images.unsplash.com\/photo-1485827404703-89b55fcc595e?w=800&q=80\" alt=\"Robotics and digital automation\" loading=\"lazy\">\n <span class=\"icc-img-badge\">RPA & Digitisation<\/span>\n <\/div>\n <\/div><\/div>\n<\/div>\n\n<div class=\"icc-bleed icc-ind-band\">\n <div class=\"icc-inner\"><h3>Our industries for digital services<\/h3>\n <div style=\"display:flex;flex-wrap:wrap;gap:.7rem;\">\n <span class=\"icc-ind-pill\">Bank \u2013 Insurance<\/span>\n <span class=\"icc-ind-pill\">Medical sector<\/span>\n <span class=\"icc-ind-pill\">Telecom<\/span>\n <span class=\"icc-ind-pill\">Renewable & sustainable energy<\/span>\n <span class=\"icc-ind-pill\">Automotive<\/span>\n <span class=\"icc-ind-pill\">Marketing \u2013 Media<\/span>\n <span class=\"icc-ind-pill\">E-commerce<\/span>\n <span class=\"icc-ind-pill\">Publishing<\/span>\n <\/div><\/div>\n<\/div>\n\n\n<div id=\"acquisition\" class=\"icc-bleed icc-sec\">\n <div class=\"icc-inner\"><div class=\"icc-two icc-two-rev\">\n <div>\n <div class=\"icc-stag\">04 \u2014 Acquisition & Sales<\/div>\n <h2>25 years of expertise to exceed your revenue goals<\/h2>\n <div class=\"icc-line\"><\/div>\n <p class=\"icc-desc\">iNETcc has the expertise built over 25 years to design, build and manage customer acquisition, sales, debt collection, leads, OPTIN and anti-churn solutions that enable you to meet and exceed your revenue goals.<\/p>\n <div class=\"icc-pills\">\n <span class=\"icc-pill\">Acquisition & Sales<\/span>\n <span class=\"icc-pill\">Debt Collection<\/span>\n <span class=\"icc-pill\">Sales Inbound & Outbound<\/span>\n <span class=\"icc-pill\">Leads Generation<\/span>\n <span class=\"icc-pill\">OPTIN<\/span>\n <span class=\"icc-pill\">Welcome Calls<\/span>\n <span class=\"icc-pill\">File Qualification<\/span>\n <\/div>\n <\/div>\n <div class=\"icc-img\">\n <img decoding=\"async\" src=\"https:\/\/images.unsplash.com\/photo-1552664730-d307ca884978?w=800&q=80\" alt=\"Sales and acquisition team\" loading=\"lazy\">\n <span class=\"icc-img-badge\">25 Years of Expertise<\/span>\n <\/div>\n <\/div><\/div>\n<\/div>\n\n<div class=\"icc-bleed icc-stat-band\">\n <div class=\"icc-stat-inner\">\n <div><div class=\"icc-stat-num\">25+<\/div><div class=\"icc-stat-label\">Years of expertise<\/div><\/div>\n <div><div class=\"icc-stat-num\">24\/7<\/div><div class=\"icc-stat-label\">Availability<\/div><\/div>\n <div><div class=\"icc-stat-num\">30+<\/div><div class=\"icc-stat-label\">Languages covered<\/div><\/div>\n <div><div class=\"icc-stat-num\">6+<\/div><div class=\"icc-stat-label\">Industries served<\/div><\/div>\n <\/div>\n<\/div>\n\n\n<div id=\"social\" class=\"icc-bleed icc-sec\">\n <div class=\"icc-inner\"><div class=\"icc-two icc-two-rev\">\n <div>\n <div class=\"icc-stag\">05 \u2014 Social Media<\/div>\n <h2>Consistent, responsive and professional brand presence<\/h2>\n <div class=\"icc-line\"><\/div>\n <p class=\"icc-desc\">iNETcc provides dedicated social media assistance services, helping your brand engage with customers across all major platforms. Our trained agents manage your online communities, moderate content, respond to queries and handle escalations \u2014 ensuring your brand presence is consistent, responsive and professional at all times.<\/p>\n <div class=\"icc-pills\">\n <span class=\"icc-pill\">Community Management<\/span>\n <span class=\"icc-pill\">Content Moderation<\/span>\n <span class=\"icc-pill\">Social Listening<\/span>\n <span class=\"icc-pill\">Brand Reputation<\/span>\n <span class=\"icc-pill\">Escalation Handling<\/span>\n <span class=\"icc-pill\">Multi-platform Support<\/span>\n <\/div>\n <\/div>\n <div class=\"icc-img\">\n <img decoding=\"async\" src=\"https:\/\/images.unsplash.com\/photo-1611162617213-7d7a39e9b1d7?w=800&q=80\" alt=\"Social media management team\" loading=\"lazy\">\n <span class=\"icc-img-badge\">Multi-platform Engagement<\/span>\n <\/div>\n <\/div><\/div>\n\n <div class=\"icc-inner\" style=\"margin-top:2.5rem;\">\n <h3>Our social media services<\/h3>\n <div class=\"icc-svc-grid\">\n <div class=\"icc-svc-card\"><h4>Community Management<\/h4><p>Building and nurturing engaged online communities around your brand across all major social platforms.<\/p><\/div>\n <div class=\"icc-svc-card\"><h4>Content Moderation<\/h4><p>Keeping your platforms safe and on-brand with fast, accurate moderation by trained agents.<\/p><\/div>\n <div class=\"icc-svc-card\"><h4>Social Listening<\/h4><p>Monitoring brand mentions, trends and customer sentiment to help you stay ahead of the conversation.<\/p><\/div>\n <div class=\"icc-svc-card\"><h4>Brand Reputation<\/h4><p>Proactive management of your online reputation to protect and strengthen your brand image.<\/p><\/div>\n <div class=\"icc-svc-card\"><h4>Escalation Handling<\/h4><p>Swift identification and resolution of high-priority issues before they impact your reputation.<\/p><\/div>\n <div class=\"icc-svc-card\"><h4>Multi-platform Support<\/h4><p>Unified management across Facebook, Instagram, X (Twitter), LinkedIn, TikTok, and more.<\/p><\/div>\n <\/div>\n <\/div>\n<\/div>\n\n\n<div id=\"bpo\" class=\"icc-bleed icc-sec icc-sec-off\">\n <div class=\"icc-inner\"><div class=\"icc-two\">\n <div class=\"icc-img\">\n <img decoding=\"async\" src=\"https:\/\/images.unsplash.com\/photo-1568992687947-868a62a9f521?w=800&q=80\" alt=\"Back-office operations of a call center\" loading=\"lazy\">\n <span class=\"icc-img-badge\">Full BPO Suite<\/span>\n <\/div>\n <div>\n <div class=\"icc-stag\">06 \u2014 Other BPO Services<\/div>\n <h2>Improving the performance of your customer service operations<\/h2>\n <div class=\"icc-line\"><\/div>\n <p class=\"icc-desc\">iNETcc is dedicated to helping its clients improve the performance of their customer service and support operations. Beyond standard BPO call center services, we offer a full line of services: consulting, secretarial services, surveys, social media hunting and database support.<\/p>\n <div class=\"icc-pills\">\n <span class=\"icc-pill\">Back-Office \u2013 Data Input<\/span>\n <span class=\"icc-pill\">Database \u2013 OPTIN Support<\/span>\n <span class=\"icc-pill\">Switchboard \u2013 Secretarial Service<\/span>\n <span class=\"icc-pill\">Survey<\/span>\n <span class=\"icc-pill\">ASV \u2013 Logistic<\/span>\n <\/div>\n <\/div>\n <\/div><\/div>\n\n <div class=\"icc-inner\" style=\"margin-top:2.5rem;\">\n <h3>What we offer<\/h3>\n <div class=\"icc-svc-grid\">\n <div class=\"icc-svc-card\"><h4>Back-Office & Data Input<\/h4><p>Accurate, efficient back-office processing and data entry services to keep your operations running smoothly.<\/p><\/div>\n <div class=\"icc-svc-card\"><h4>Database & OPTIN Support<\/h4><p>Management and enrichment of your customer databases, fully compliant with OPTIN regulations.<\/p><\/div>\n <div class=\"icc-svc-card\"><h4>Switchboard & Secretarial Service<\/h4><p>Professional switchboard and virtual secretarial services to represent your business at every call.<\/p><\/div>\n <div class=\"icc-svc-card\"><h4>Survey<\/h4><p>Inbound and outbound survey services to capture customer feedback and market insights at scale.<\/p><\/div>\n <div class=\"icc-svc-card\"><h4>ASV \u2013 Logistic<\/h4><p>After-sales service combined with logistics coordination for a seamless post-purchase experience.<\/p><\/div>\n <\/div>\n <\/div>\n<\/div>\n\n\n<div class=\"icc-bleed icc-cta\">\n <div class=\"icc-inner\">\n <h3>Have a BPO call center services project?<\/h3>\n <p>Let’s talk about your customer relations, sales or digital support goals. Also check our <a href=\"\/en\/case-studies\/\" style=\"color:#007a4a;\">case studies<\/a>, our <a href=\"\/en\/sites\/\" style=\"color:#007a4a;\">sites<\/a> around the world, or <a href=\"https:\/\/www.inetcc.com\/en\/join-our-consortium\/\" style=\"color:#007a4a;\">join our consortium<\/a>. As <a href=\"https:\/\/en.wikipedia.org\/wiki\/Business_process_outsourcing\" target=\"_blank\" rel=\"noopener\" style=\"color:#007a4a;\">business process outsourcing (BPO)<\/a> continues to grow, handing your customer relations to a specialised partner helps you gain flexibility and performance.<\/p>\n <a class=\"icc-cta-btn\" href=\"https:\/\/www.inetcc.com\/en\/contact-inetcc-france-47-rue-marcel-dassault\/\">Contact our team<\/a>\n <\/div>\n<\/div>\n\n<div class=\"icc-bleed icc-footer\">\n <div class=\"icc-inner\"><div class=\"icc-f-logo\">INET<span>cc<\/span><\/div>\n <p>\u00a9 2025 iNETcc. All rights reserved. \u2014 <a href=\"\/en\/who-is-inetcc\/\">Who is iNETcc<\/a> \u00b7 <a href=\"\/en\/industries\/\">Industries<\/a> \u00b7 <a href=\"https:\/\/www.inetcc.com\/en\/contact-inetcc-france-47-rue-marcel-dassault\/\">Contact<\/a><\/p><\/div>\n<\/div>\n\n<\/div>\n<script>\nfunction iccT(b){b.closest('.icc-acc-item').classList.toggle('on');}\n\n\/\/ Full-width bleed fix for WordPress\/CMS containers.\nfunction iccBleed(){\n var wrap = document.querySelector('.icc-wrap');\n if(!wrap) return;\n var rect = wrap.getBoundingClientRect();\n var off = rect.left + (window.pageXOffset || document.documentElement.scrollLeft);\n wrap.querySelectorAll('.icc-bleed').forEach(function(el){\n el.style.marginLeft = '-' + off + 'px';\n el.style.marginRight = '-' + off + 'px';\n el.style.width = '100vw';\n });\n}\niccBleed();\nwindow.addEventListener('resize', iccBleed);\n<\/script>\n<\/body>\n<\/html>\n","protected":false},"excerpt":{"rendered":"<p>BPO Call Center Services | Customer Support & Digital INETcc Customer Service Omnichannel Digital Services Acquisition & Sales Social Media Other BPO Our Services BPO Call Center Services: Customer Service, Omnichannel & Digital Since 2000, iNETcc has designed and operated tailored BPO call center services \u2014 from customer relations to acquisition, through omnichannel, digital and […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-1204","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.inetcc.com\/en\/wp-json\/wp\/v2\/pages\/1204","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.inetcc.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.inetcc.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.inetcc.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.inetcc.com\/en\/wp-json\/wp\/v2\/comments?post=1204"}],"version-history":[{"count":25,"href":"https:\/\/www.inetcc.com\/en\/wp-json\/wp\/v2\/pages\/1204\/revisions"}],"predecessor-version":[{"id":7870,"href":"https:\/\/www.inetcc.com\/en\/wp-json\/wp\/v2\/pages\/1204\/revisions\/7870"}],"wp:attachment":[{"href":"https:\/\/www.inetcc.com\/en\/wp-json\/wp\/v2\/media?parent=1204"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}

{"id":1204,"date":"2023-02-27T08:48:16","date_gmt":"2023-02-27T08:48:16","guid":{"rendered":"https:\/\/www.inetcc.com\/?page_id=1204"},"modified":"2026-09-01T08:27:56","modified_gmt":"2026-09-01T08:27:56","slug":"bpo-call-center-services","status":"publish","type":"page","link":"https:\/\/www.inetcc.com\/en\/bpo-call-center-services\/","title":{"rendered":"Services"},"content":{"rendered":"\n\n\n\n\n\nBPO Call Center Services | Customer Support & Digital<\/title>\n<meta name=\"description\" content=\"Discover our BPO call center services: customer service, omnichannel, digital, acquisition, social media and BPO support, available 24\/7 in 30+ languages.\">\n<link rel=\"preconnect\" href=\"https:\/\/fonts.googleapis.com\">\n<link href=\"https:\/\/fonts.googleapis.com\/css2?family=Sora:wght@400;600;700;800&family=DM+Sans:wght@300;400;500&display=swap\" rel=\"stylesheet\">\n<style>\n.icc-wrap*,.icc-wrap *::before,.icc-wrap 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1.15rem;cursor:pointer;border:none;font-family:'Sora',sans-serif;font-size:.9rem;font-weight:600;color:var(--navy);text-align:left;gap:.75rem;}\n.icc-acc-icon{width:25px;height:25px;flex-shrink:0;background:var(--navy);border-radius:50%;display:flex;align-items:center;justify-content:center;color:#fff;font-size:.95rem;transition:transform .3s;line-height:1;}\n.icc-acc-body{display:none;padding:0 1.15rem 1.15rem;}\n.icc-acc-body p{font-size:.85rem;color:var(--muted);line-height:1.75;}\n.icc-acc-body p+p{margin-top:.6rem;}\n.icc-acc-item.on .icc-acc-icon{transform:rotate(45deg);}\n.icc-acc-item.on .icc-acc-body{display:block;}\n.icc-feat-grid{display:grid;grid-template-columns:repeat(auto-fit,minmax(185px,1fr));gap:.9rem;margin-top:1.75rem;}\n.icc-feat-card{background:var(--white);border:1px solid #e4edf5;border-radius:var(--r);padding:1.15rem;}\n.icc-feat-card p{font-size:.78rem;color:var(--muted);line-height:1.6;}\n.icc-svc-grid{display:grid;grid-template-columns:repeat(auto-fit,minmax(210px,1fr));gap:.9rem;margin-top:1.75rem;}\n.icc-svc-card{background:var(--white);border:1px solid #e4edf5;border-top:3px solid var(--green);border-radius:var(--r);padding:1.3rem 1.1rem 1.1rem;}\n.icc-svc-card p{font-size:.79rem;color:var(--muted);line-height:1.65;}\n\n\/* Overview \/ TOC pills *\/\n.icc-toc{display:flex;flex-wrap:wrap;gap:.55rem;justify-content:center;margin-top:1.6rem;position:relative;}\n.icc-toc a{background:var(--white);border:1.5px solid #dce8f2;color:var(--navy);font-size:.8rem;font-weight:500;padding:.42rem 1.05rem;border-radius:30px;text-decoration:none;transition:all .2s;}\n.icc-toc a:hover{background:var(--glt);border-color:var(--green);}\n\n\/* Overview card grid (modelled on the expertise summary layout) *\/\n.icc-ov-grid{display:grid;grid-template-columns:repeat(3,1fr);gap:20px;margin-top:2rem;}\n.icc-ov-card{background:var(--white);border-radius:20px;padding:0 28px 28px;border:1px solid rgba(13,32,69,.08);position:relative;overflow:hidden;text-decoration:none;color:inherit;display:block;transition:transform .25s ease,box-shadow .25s ease,border-color .25s ease;}\n.icc-ov-card:hover{transform:translateY(-5px);box-shadow:0 20px 50px rgba(13,32,69,.10);border-color:var(--green);}\n.icc-ov-card::after{content:'';position:absolute;top:0;left:28px;right:28px;height:3px;background:var(--green);border-radius:0 0 3px 3px;transform:scaleX(0);transform-origin:left;transition:transform .3s ease;}\n.icc-ov-card:hover::after{transform:scaleX(1);}\n.icc-ov-img{width:calc(100% + 56px);margin:0 -28px 20px -28px;height:150px;overflow:hidden;position:relative;}\n.icc-ov-img img{width:100%;height:100%;object-fit:cover;display:block;filter:saturate(.88) brightness(.97);transition:transform .5s ease,filter .4s ease;}\n.icc-ov-card:hover .icc-ov-img img{transform:scale(1.05);filter:saturate(1) brightness(1);}\n.icc-ov-num{position:absolute;top:130px;right:24px;font-family:'Sora',sans-serif;font-size:12px;font-weight:700;color:rgba(13,32,69,.09);}\n.icc-ov-title{font-family:'Sora',sans-serif;font-size:1rem;font-weight:700;color:var(--navy);margin-bottom:.5rem;}\n.icc-ov-card p{font-size:.83rem;color:var(--muted);line-height:1.65;}\n.icc-ov-link{display:inline-block;margin-top:.85rem;font-size:.78rem;font-weight:600;color:#007a4a;}\n\n.icc-cta{background:var(--off);padding:56px 2rem;text-align:center;}\n.icc-cta h3{font-family:'Sora',sans-serif;color:var(--navy);font-size:1.4rem;margin-bottom:.7rem;}\n.icc-cta p{color:var(--muted);max-width:560px;margin:0 auto 1.4rem;font-size:.92rem;}\n.icc-cta-btn{display:inline-block;background:var(--green);color:var(--navy-dark);font-weight:700;font-family:'Sora',sans-serif;font-size:.88rem;padding:.75rem 1.8rem;border-radius:30px;text-decoration:none;}\n\n.icc-footer{background:var(--white);padding:34px 2rem 96px;text-align:center;border-top:1px solid #eef2f8;}\n.icc-f-logo{font-family:'Sora',sans-serif;color:var(--navy);font-size:1rem;font-weight:700;margin-bottom:.38rem;}\n.icc-f-logo span{color:var(--green);}\n.icc-footer p{color:var(--muted);font-size:.76rem;}\n.icc-footer a{color:var(--navy);}\n\n@media(max-width:900px){\n .icc-two,.icc-two-rev{grid-template-columns:1fr;gap:26px;direction:ltr;}\n .icc-ov-grid{grid-template-columns:1fr 1fr;}\n .icc-sec,.icc-dark,.icc-ind-band,.icc-stat-band,.icc-cta{padding:40px 1.15rem;}\n}\n@media(max-width:580px){\n .icc-ov-grid{grid-template-columns:1fr;}\n}\n<\/style>\n<\/head>\n<body>\n<div class=\"icc-wrap\">\n\n<div class=\"icc-bleed icc-snav\">\n <div class=\"icc-snav-inner\">\n <a href=\"\/\" class=\"icc-snav-logo\">INET<span>cc<\/span><\/a>\n <ul class=\"icc-snav-links\">\n <li><a href=\"#customer-service\">Customer Service<\/a><\/li>\n <li><a href=\"#omnichannel\">Omnichannel<\/a><\/li>\n <li><a href=\"#digital\">Digital Services<\/a><\/li>\n <li><a href=\"#acquisition\">Acquisition & Sales<\/a><\/li>\n <li><a href=\"#social\">Social Media<\/a><\/li>\n <li><a href=\"#bpo\">Other BPO<\/a><\/li>\n <\/ul>\n <\/div>\n<\/div>\n\n<div class=\"icc-bleed icc-hero\">\n <div class=\"icc-hero-tag\">Our Services<\/div>\n <h1>BPO Call Center Services: Customer Service, Omnichannel & Digital<\/h1>\n <p class=\"icc-hero-sub\">Since 2000, iNETcc has designed and operated tailored BPO call center services \u2014 from customer relations to acquisition, through omnichannel, digital and social media \u2014 for demanding brands, in 30+ languages, 24 hours a day.<\/p>\n <div class=\"icc-toc\">\n <a href=\"#customer-service\">Customer Service<\/a>\n <a href=\"#omnichannel\">Omnichannel<\/a>\n <a href=\"#digital\">Digital Services<\/a>\n <a href=\"#acquisition\">Acquisition & Sales<\/a>\n <a href=\"#social\">Social Media<\/a>\n <a href=\"#bpo\">Other BPO<\/a>\n <\/div>\n<\/div>\n\n\n<div class=\"icc-bleed icc-sec\">\n <div class=\"icc-inner\">\n <div class=\"icc-stag\">Overview<\/div>\n <h2>A complete range of BPO call center services<\/h2>\n <div class=\"icc-line\"><\/div>\n <p class=\"icc-desc\" style=\"max-width:720px;\">Quality, production and IT processes fully globalised and standardised, wherever you are: that’s our promise of <strong>global communication & local intelligence<\/strong>. Each card below opens the detail of the matching service. To learn more about our structure, see <a href=\"\/en\/who-is-inetcc\/\">who is iNETcc<\/a>, our <a href=\"\/en\/industries\/\">industries<\/a> or our <a href=\"\/en\/sites\/\">sites<\/a> around the world.<\/p>\n\n <div class=\"icc-ov-grid\">\n <a class=\"icc-ov-card\" href=\"#customer-service\">\n <div class=\"icc-ov-img\"><img decoding=\"async\" src=\"https:\/\/images.unsplash.com\/photo-1556745753-b2904692b3cd?w=600&q=80\" alt=\"Agents delivering BPO call center services in customer support\" loading=\"lazy\"><\/div>\n <span class=\"icc-ov-num\">01<\/span>\n <div class=\"icc-ov-title\">Customer Service<\/div>\n <p>Technical hotline, help desk, after-sales support and 24\/7 multilingual service for measurable satisfaction.<\/p>\n <span class=\"icc-ov-link\">Discover customer service<\/span>\n <\/a>\n <a class=\"icc-ov-card\" href=\"#omnichannel\">\n <div class=\"icc-ov-img\"><img decoding=\"async\" src=\"https:\/\/images.unsplash.com\/photo-1551434678-e076c223a692?w=600&q=80\" alt=\"iNETcc omnichannel technology platform\" loading=\"lazy\"><\/div>\n <span class=\"icc-ov-num\">02<\/span>\n <div class=\"icc-ov-title\">Technology & Omnichannel<\/div>\n <p>A full omnichannel BPO solution: dialer, chatbot, AI, CRM integrations, WhatsApp, Zendesk, Salesforce.<\/p>\n <span class=\"icc-ov-link\">Discover the omnichannel solution<\/span>\n <\/a>\n <a class=\"icc-ov-card\" href=\"#digital\">\n <div class=\"icc-ov-img\"><img decoding=\"async\" src=\"https:\/\/images.unsplash.com\/photo-1485827404703-89b55fcc595e?w=600&q=80\" alt=\"Robotic process automation for digital services\" loading=\"lazy\"><\/div>\n <span class=\"icc-ov-num\">03<\/span>\n <div class=\"icc-ov-title\">Digital Services<\/div>\n <p>Invoice management, debt collection, digitisation and robotic process automation (RPA).<\/p>\n <span class=\"icc-ov-link\">Discover digital services<\/span>\n <\/a>\n <a class=\"icc-ov-card\" href=\"#acquisition\">\n <div class=\"icc-ov-img\"><img decoding=\"async\" src=\"https:\/\/images.unsplash.com\/photo-1552664730-d307ca884978?w=600&q=80\" alt=\"Acquisition and sales team in a call center\" loading=\"lazy\"><\/div>\n <span class=\"icc-ov-num\">04<\/span>\n <div class=\"icc-ov-title\">Acquisition & Sales<\/div>\n <p>25 years of expertise in acquisition, sales, debt collection, lead generation, OPTIN and retention.<\/p>\n <span class=\"icc-ov-link\">Discover acquisition & sales<\/span>\n <\/a>\n <a class=\"icc-ov-card\" href=\"#social\">\n <div class=\"icc-ov-img\"><img decoding=\"async\" src=\"https:\/\/images.unsplash.com\/photo-1611162617213-7d7a39e9b1d7?w=600&q=80\" alt=\"Social media management and community moderation\" loading=\"lazy\"><\/div>\n <span class=\"icc-ov-num\">05<\/span>\n <div class=\"icc-ov-title\">Social Media<\/div>\n <p>Community management, moderation, social listening and multi-platform brand reputation.<\/p>\n <span class=\"icc-ov-link\">Discover social media<\/span>\n <\/a>\n <a class=\"icc-ov-card\" href=\"#bpo\">\n <div class=\"icc-ov-img\"><img decoding=\"async\" src=\"https:\/\/images.unsplash.com\/photo-1568992687947-868a62a9f521?w=600&q=80\" alt=\"Back-office operations of a BPO call center\" loading=\"lazy\"><\/div>\n <span class=\"icc-ov-num\">06<\/span>\n <div class=\"icc-ov-title\">Other BPO Services<\/div>\n <p>Back-office, data input, switchboard, secretarial services, surveys and database support.<\/p>\n <span class=\"icc-ov-link\">Discover other BPO services<\/span>\n <\/a>\n <\/div>\n <\/div>\n<\/div>\n\n\n<div id=\"customer-service\" class=\"icc-bleed icc-sec icc-sec-off\">\n <div class=\"icc-inner\"><div class=\"icc-two\">\n <div class=\"icc-img\">\n <img decoding=\"async\" src=\"https:\/\/images.unsplash.com\/photo-1556745753-b2904692b3cd?w=800&q=80\" alt=\"Agent delivering our BPO call center customer service\" loading=\"lazy\">\n <span class=\"icc-img-badge\">24\/7 Multilingual Support<\/span>\n <\/div>\n <div>\n <div class=\"icc-stag\">01 \u2014 Customer Service<\/div>\n <h2>Measurable customer satisfaction, at every touchpoint<\/h2>\n <div class=\"icc-line\"><\/div>\n <p class=\"icc-desc\">iNETcc provides a large range of customer services \u2014 technical support and help desk \u2014 as part of our BPO call center services, focused on achieving measurable, total customer satisfaction for your business. We employ dedicated or shared, technically trained teams on an integrated, multi-channel platform to provide comprehensive technical product support. We tailor the whole process \u2014 required activities, escalation procedures and reporting \u2014 to the specific needs of your business, with agents available 24\/7 in 30+ languages (English, Japanese, Chinese, Korean, German, French, Italian, Spanish, Russian, Portuguese, Dutch…).<\/p>\n <div class=\"icc-pills\">\n <span class=\"icc-pill\">Technical Hotline<\/span>\n <span class=\"icc-pill\">SAV \u2013 Logistic<\/span>\n <span class=\"icc-pill\">Complaints<\/span>\n <span class=\"icc-pill\">24\/7 Multilingual Service<\/span>\n <span class=\"icc-pill\">Help Desk<\/span>\n <span class=\"icc-pill\">After-Sales Support<\/span>\n <\/div>\n <\/div>\n <\/div><\/div>\n\n <div class=\"icc-inner\" style=\"margin-top:2.5rem;\">\n <h3>Case studies<\/h3>\n <div class=\"icc-acc-item\">\n <button class=\"icc-acc-head\" onclick=\"iccT(this)\">Post-Warranty Support \u2013 Logistic Order \u2013 Warehousing <span class=\"icc-acc-icon\">+<\/span><\/button>\n <div class=\"icc-acc-body\">\n <p>iNETcc has extensive know-how in the services linked to call center activity. We have added logistic management to this expertise in order to offer our clients a truly global service \u2014 several storage and logistics offices give our clients the ability to store and ship their goods.<\/p>\n <\/div>\n <\/div>\n <div class=\"icc-acc-item\">\n <button class=\"icc-acc-head\" onclick=\"iccT(this)\">Why support quality makes the difference <span class=\"icc-acc-icon\">+<\/span><\/button>\n <div class=\"icc-acc-body\">\n <p>For technology consumers, the quality of support they receive is just as important as the quality of the product itself. In today’s competitive marketplace and dynamic product life cycles, the frustration produced by long hold times or incompetent staff can quickly result in lost customers \u2014 which is why our BPO call center services rely on continuous agent training.<\/p>\n <\/div>\n <\/div>\n <\/div>\n\n <div class=\"icc-inner\" style=\"margin-top:2.5rem;background:var(--navy);border-radius:var(--r);padding:2rem;\">\n <h3 style=\"color:#fff;\">We can provide you with:<\/h3>\n <div style=\"display:flex;flex-wrap:wrap;gap:.5rem;\">\n <span class=\"icc-pill-dk\">Troubleshooting<\/span>\n <span class=\"icc-pill-dk\">Up-sell \/ Cross-sell programs<\/span>\n <span class=\"icc-pill-dk\">Onsite repair scheduling & field technician dispatch<\/span>\n <span class=\"icc-pill-dk\">Corporate help desk support<\/span>\n <span class=\"icc-pill-dk\">Warranty & post-warranty support<\/span>\n <\/div>\n <\/div>\n<\/div>\n\n\n<div id=\"omnichannel\" class=\"icc-bleed icc-sec\">\n <div class=\"icc-inner\"><div class=\"icc-two icc-two-rev\">\n <div>\n <div class=\"icc-stag\">02 \u2014 Technology<\/div>\n <h2>A full omnichannel BPO call center solution<\/h2>\n <div class=\"icc-line\"><\/div>\n <p class=\"icc-desc\">iNETcc is able to provide a full omnichannel technology solution as part of its BPO call center services. Our engineers continuously develop IT solutions \u2014 dialer, AI, chatbot, CRM integrations \u2014 to improve the cost-effectiveness of your support service.<\/p>\n <div class=\"icc-pills\">\n <span class=\"icc-pill\">AI \u2013 Integration<\/span>\n <span class=\"icc-pill\">Chatbot<\/span>\n <span class=\"icc-pill\">Dialer \u2013 Outbound \u2013 Inbound<\/span>\n <span class=\"icc-pill\">WhatsApp, Zendesk, Salesforce, FB<\/span>\n <span class=\"icc-pill\">CRM integration<\/span>\n <\/div>\n <\/div>\n <div class=\"icc-img\">\n <img decoding=\"async\" src=\"https:\/\/images.unsplash.com\/photo-1551434678-e076c223a692?w=800&q=80\" alt=\"Omnichannel technology platform\" loading=\"lazy\">\n <span class=\"icc-img-badge\">AI-Powered Platform<\/span>\n <\/div>\n <\/div><\/div>\n\n <div class=\"icc-inner\" style=\"margin-top:2.5rem;\">\n <h3>Main features<\/h3>\n <div class=\"icc-feat-grid\">\n <div class=\"icc-feat-card\"><h4>Contact Manager<\/h4><p>Centralise and manage all your customer contacts across every channel.<\/p><\/div>\n <div class=\"icc-feat-card\"><h4>Unified Agent Desktop<\/h4><p>One interface for all channels \u2014 voice, email, chat, social media.<\/p><\/div>\n <div class=\"icc-feat-card\"><h4>Triggers & Automations<\/h4><p>Automate workflows to reduce handling time and improve accuracy.<\/p><\/div>\n <div class=\"icc-feat-card\"><h4>IVR Designer<\/h4><p>Build intelligent interactive voice response flows with ease.<\/p><\/div>\n <div class=\"icc-feat-card\"><h4>API Open Channel<\/h4><p>Integrate any digital channel via our flexible open API.<\/p><\/div>\n <div class=\"icc-feat-card\"><h4>Analytics & Reports<\/h4><p>Real-time dashboards and performance reporting for your operations.<\/p><\/div>\n <div class=\"icc-feat-card\"><h4>Messenger<\/h4><p>Native support for Facebook Messenger, WhatsApp, and more.<\/p><\/div>\n <div class=\"icc-feat-card\"><h4>Auto Dialer<\/h4><p>Maximise outbound productivity with predictive and progressive dialing.<\/p><\/div>\n <div class=\"icc-feat-card\"><h4>Scripting Tool<\/h4><p>Guide agents with dynamic, context-aware call scripts.<\/p><\/div>\n <\/div>\n <\/div>\n<\/div>\n\n\n<div id=\"digital\" class=\"icc-bleed icc-sec icc-sec-off\">\n <div class=\"icc-inner\"><div class=\"icc-two\">\n <div>\n <div class=\"icc-stag\">03 \u2014 Automation & Robotics<\/div>\n <h2>Digital services for a better customer experience<\/h2>\n <div class=\"icc-line\"><\/div>\n <p class=\"icc-desc\">iNETcc offers a large range of digital services for a better customer experience. From invoice management to full robotic process automation, we digitise and streamline your back-office operations as part of our BPO call center services.<\/p>\n <div class=\"icc-pills\">\n <span class=\"icc-pill\">Invoice Management \u2013 Insertion<\/span>\n <span class=\"icc-pill\">Automatic Debt Collection<\/span>\n <span class=\"icc-pill\">Implemented Digitisation<\/span>\n <span class=\"icc-pill\">ATO Automatic Management<\/span>\n <span class=\"icc-pill\">Robotic Process Automation<\/span>\n <\/div>\n <\/div>\n <div class=\"icc-img\">\n <img decoding=\"async\" src=\"https:\/\/images.unsplash.com\/photo-1485827404703-89b55fcc595e?w=800&q=80\" alt=\"Robotics and digital automation\" loading=\"lazy\">\n <span class=\"icc-img-badge\">RPA & Digitisation<\/span>\n <\/div>\n <\/div><\/div>\n<\/div>\n\n<div class=\"icc-bleed icc-ind-band\">\n <div class=\"icc-inner\"><h3>Our industries for digital services<\/h3>\n <div style=\"display:flex;flex-wrap:wrap;gap:.7rem;\">\n <span class=\"icc-ind-pill\">Bank \u2013 Insurance<\/span>\n <span class=\"icc-ind-pill\">Medical sector<\/span>\n <span class=\"icc-ind-pill\">Telecom<\/span>\n <span class=\"icc-ind-pill\">Renewable & sustainable energy<\/span>\n <span class=\"icc-ind-pill\">Automotive<\/span>\n <span class=\"icc-ind-pill\">Marketing \u2013 Media<\/span>\n <span class=\"icc-ind-pill\">E-commerce<\/span>\n <span class=\"icc-ind-pill\">Publishing<\/span>\n <\/div><\/div>\n<\/div>\n\n\n<div id=\"acquisition\" class=\"icc-bleed icc-sec\">\n <div class=\"icc-inner\"><div class=\"icc-two icc-two-rev\">\n <div>\n <div class=\"icc-stag\">04 \u2014 Acquisition & Sales<\/div>\n <h2>25 years of expertise to exceed your revenue goals<\/h2>\n <div class=\"icc-line\"><\/div>\n <p class=\"icc-desc\">iNETcc has the expertise built over 25 years to design, build and manage customer acquisition, sales, debt collection, leads, OPTIN and anti-churn solutions that enable you to meet and exceed your revenue goals.<\/p>\n <div class=\"icc-pills\">\n <span class=\"icc-pill\">Acquisition & Sales<\/span>\n <span class=\"icc-pill\">Debt Collection<\/span>\n <span class=\"icc-pill\">Sales Inbound & Outbound<\/span>\n <span class=\"icc-pill\">Leads Generation<\/span>\n <span class=\"icc-pill\">OPTIN<\/span>\n <span class=\"icc-pill\">Welcome Calls<\/span>\n <span class=\"icc-pill\">File Qualification<\/span>\n <\/div>\n <\/div>\n <div class=\"icc-img\">\n <img decoding=\"async\" src=\"https:\/\/images.unsplash.com\/photo-1552664730-d307ca884978?w=800&q=80\" alt=\"Sales and acquisition team\" loading=\"lazy\">\n <span class=\"icc-img-badge\">25 Years of Expertise<\/span>\n <\/div>\n <\/div><\/div>\n<\/div>\n\n<div class=\"icc-bleed icc-stat-band\">\n <div class=\"icc-stat-inner\">\n <div><div class=\"icc-stat-num\">25+<\/div><div class=\"icc-stat-label\">Years of expertise<\/div><\/div>\n <div><div class=\"icc-stat-num\">24\/7<\/div><div class=\"icc-stat-label\">Availability<\/div><\/div>\n <div><div class=\"icc-stat-num\">30+<\/div><div class=\"icc-stat-label\">Languages covered<\/div><\/div>\n <div><div class=\"icc-stat-num\">6+<\/div><div class=\"icc-stat-label\">Industries served<\/div><\/div>\n <\/div>\n<\/div>\n\n\n<div id=\"social\" class=\"icc-bleed icc-sec\">\n <div class=\"icc-inner\"><div class=\"icc-two icc-two-rev\">\n <div>\n <div class=\"icc-stag\">05 \u2014 Social Media<\/div>\n <h2>Consistent, responsive and professional brand presence<\/h2>\n <div class=\"icc-line\"><\/div>\n <p class=\"icc-desc\">iNETcc provides dedicated social media assistance services, helping your brand engage with customers across all major platforms. Our trained agents manage your online communities, moderate content, respond to queries and handle escalations \u2014 ensuring your brand presence is consistent, responsive and professional at all times.<\/p>\n <div class=\"icc-pills\">\n <span class=\"icc-pill\">Community Management<\/span>\n <span class=\"icc-pill\">Content Moderation<\/span>\n <span class=\"icc-pill\">Social Listening<\/span>\n <span class=\"icc-pill\">Brand Reputation<\/span>\n <span class=\"icc-pill\">Escalation Handling<\/span>\n <span class=\"icc-pill\">Multi-platform Support<\/span>\n <\/div>\n <\/div>\n <div class=\"icc-img\">\n <img decoding=\"async\" src=\"https:\/\/images.unsplash.com\/photo-1611162617213-7d7a39e9b1d7?w=800&q=80\" alt=\"Social media management team\" loading=\"lazy\">\n <span class=\"icc-img-badge\">Multi-platform Engagement<\/span>\n <\/div>\n <\/div><\/div>\n\n <div class=\"icc-inner\" style=\"margin-top:2.5rem;\">\n <h3>Our social media services<\/h3>\n <div class=\"icc-svc-grid\">\n <div class=\"icc-svc-card\"><h4>Community Management<\/h4><p>Building and nurturing engaged online communities around your brand across all major social platforms.<\/p><\/div>\n <div class=\"icc-svc-card\"><h4>Content Moderation<\/h4><p>Keeping your platforms safe and on-brand with fast, accurate moderation by trained agents.<\/p><\/div>\n <div class=\"icc-svc-card\"><h4>Social Listening<\/h4><p>Monitoring brand mentions, trends and customer sentiment to help you stay ahead of the conversation.<\/p><\/div>\n <div class=\"icc-svc-card\"><h4>Brand Reputation<\/h4><p>Proactive management of your online reputation to protect and strengthen your brand image.<\/p><\/div>\n <div class=\"icc-svc-card\"><h4>Escalation Handling<\/h4><p>Swift identification and resolution of high-priority issues before they impact your reputation.<\/p><\/div>\n <div class=\"icc-svc-card\"><h4>Multi-platform Support<\/h4><p>Unified management across Facebook, Instagram, X (Twitter), LinkedIn, TikTok, and more.<\/p><\/div>\n <\/div>\n <\/div>\n<\/div>\n\n\n<div id=\"bpo\" class=\"icc-bleed icc-sec icc-sec-off\">\n <div class=\"icc-inner\"><div class=\"icc-two\">\n <div class=\"icc-img\">\n <img decoding=\"async\" src=\"https:\/\/images.unsplash.com\/photo-1568992687947-868a62a9f521?w=800&q=80\" alt=\"Back-office operations of a call center\" loading=\"lazy\">\n <span class=\"icc-img-badge\">Full BPO Suite<\/span>\n <\/div>\n <div>\n <div class=\"icc-stag\">06 \u2014 Other BPO Services<\/div>\n <h2>Improving the performance of your customer service operations<\/h2>\n <div class=\"icc-line\"><\/div>\n <p class=\"icc-desc\">iNETcc is dedicated to helping its clients improve the performance of their customer service and support operations. Beyond standard BPO call center services, we offer a full line of services: consulting, secretarial services, surveys, social media hunting and database support.<\/p>\n <div class=\"icc-pills\">\n <span class=\"icc-pill\">Back-Office \u2013 Data Input<\/span>\n <span class=\"icc-pill\">Database \u2013 OPTIN Support<\/span>\n <span class=\"icc-pill\">Switchboard \u2013 Secretarial Service<\/span>\n <span class=\"icc-pill\">Survey<\/span>\n <span class=\"icc-pill\">ASV \u2013 Logistic<\/span>\n <\/div>\n <\/div>\n <\/div><\/div>\n\n <div class=\"icc-inner\" style=\"margin-top:2.5rem;\">\n <h3>What we offer<\/h3>\n <div class=\"icc-svc-grid\">\n <div class=\"icc-svc-card\"><h4>Back-Office & Data Input<\/h4><p>Accurate, efficient back-office processing and data entry services to keep your operations running smoothly.<\/p><\/div>\n <div class=\"icc-svc-card\"><h4>Database & OPTIN Support<\/h4><p>Management and enrichment of your customer databases, fully compliant with OPTIN regulations.<\/p><\/div>\n <div class=\"icc-svc-card\"><h4>Switchboard & Secretarial Service<\/h4><p>Professional switchboard and virtual secretarial services to represent your business at every call.<\/p><\/div>\n <div class=\"icc-svc-card\"><h4>Survey<\/h4><p>Inbound and outbound survey services to capture customer feedback and market insights at scale.<\/p><\/div>\n <div class=\"icc-svc-card\"><h4>ASV \u2013 Logistic<\/h4><p>After-sales service combined with logistics coordination for a seamless post-purchase experience.<\/p><\/div>\n <\/div>\n <\/div>\n<\/div>\n\n\n<div class=\"icc-bleed icc-cta\">\n <div class=\"icc-inner\">\n <h3>Have a BPO call center services project?<\/h3>\n <p>Let’s talk about your customer relations, sales or digital support goals. Also check our <a href=\"\/en\/case-studies\/\" style=\"color:#007a4a;\">case studies<\/a>, our <a href=\"\/en\/sites\/\" style=\"color:#007a4a;\">sites<\/a> around the world, or <a href=\"https:\/\/www.inetcc.com\/en\/join-our-consortium\/\" style=\"color:#007a4a;\">join our consortium<\/a>. As <a href=\"https:\/\/en.wikipedia.org\/wiki\/Business_process_outsourcing\" target=\"_blank\" rel=\"noopener\" style=\"color:#007a4a;\">business process outsourcing (BPO)<\/a> continues to grow, handing your customer relations to a specialised partner helps you gain flexibility and performance.<\/p>\n <a class=\"icc-cta-btn\" href=\"https:\/\/www.inetcc.com\/en\/contact-inetcc-france-47-rue-marcel-dassault\/\">Contact our team<\/a>\n <\/div>\n<\/div>\n\n<div class=\"icc-bleed icc-footer\">\n <div class=\"icc-inner\"><div class=\"icc-f-logo\">INET<span>cc<\/span><\/div>\n <p>\u00a9 2025 iNETcc. All rights reserved. \u2014 <a href=\"\/en\/who-is-inetcc\/\">Who is iNETcc<\/a> \u00b7 <a href=\"\/en\/industries\/\">Industries<\/a> \u00b7 <a href=\"https:\/\/www.inetcc.com\/en\/contact-inetcc-france-47-rue-marcel-dassault\/\">Contact<\/a><\/p><\/div>\n<\/div>\n\n<\/div>\n<script>\nfunction iccT(b){b.closest('.icc-acc-item').classList.toggle('on');}\n\n\/\/ Full-width bleed fix for WordPress\/CMS containers.\nfunction iccBleed(){\n var wrap = document.querySelector('.icc-wrap');\n if(!wrap) return;\n var rect = wrap.getBoundingClientRect();\n var off = rect.left + (window.pageXOffset || document.documentElement.scrollLeft);\n wrap.querySelectorAll('.icc-bleed').forEach(function(el){\n el.style.marginLeft = '-' + off + 'px';\n el.style.marginRight = '-' + off + 'px';\n el.style.width = '100vw';\n });\n}\niccBleed();\nwindow.addEventListener('resize', iccBleed);\n<\/script>\n<\/body>\n<\/html>\n","protected":false},"excerpt":{"rendered":"<p>BPO Call Center Services | Customer Support & Digital INETcc Customer Service Omnichannel Digital Services Acquisition & Sales Social Media Other BPO Our Services BPO Call Center Services: Customer Service, Omnichannel & Digital Since 2000, iNETcc has designed and operated tailored BPO call center services \u2014 from customer relations to acquisition, through omnichannel, digital and […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-1204","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.inetcc.com\/en\/wp-json\/wp\/v2\/pages\/1204","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.inetcc.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.inetcc.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.inetcc.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.inetcc.com\/en\/wp-json\/wp\/v2\/comments?post=1204"}],"version-history":[{"count":25,"href":"https:\/\/www.inetcc.com\/en\/wp-json\/wp\/v2\/pages\/1204\/revisions"}],"predecessor-version":[{"id":7870,"href":"https:\/\/www.inetcc.com\/en\/wp-json\/wp\/v2\/pages\/1204\/revisions\/7870"}],"wp:attachment":[{"href":"https:\/\/www.inetcc.com\/en\/wp-json\/wp\/v2\/media?parent=1204"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}