{"id":1770,"date":"2023-03-02T09:01:46","date_gmt":"2023-03-02T09:01:46","guid":{"rendered":"https:\/\/www.inetcc.com\/?page_id=1770"},"modified":"2025-05-19T10:01:23","modified_gmt":"2025-05-19T10:01:23","slug":"technology","status":"publish","type":"page","link":"https:\/\/www.inetcc.com\/en\/callcenter-cx-digital-services\/technology\/","title":{"rendered":"Technology &#8211; Omnichannel Solution"},"content":{"rendered":"<pre><\/pre>\r\n\r\n<section id=\"service_clientele_header\" class=\"deligraph_block\">\r\n\t<div class=\"container\">\r\n\t\t<nav aria-label=\"Fil d'arianne\" id=\"breadcrumb\">\r\n\t\t\t<ol>\r\n\t\t\t\t<li>\r\n\t\t\t\t\tServices\r\n\t\t\t\t<\/li>\r\n\t\t\t\t<li>\r\n\t\t\t\t\tTechnology &#8211; Omnichannel Solution\r\n\t\t\t\t<\/li>\r\n\t\t\t<\/ol>\r\n\t\t<\/nav>\r\n\t\t<div class=\"header_content\">\r\n\t\t\t<div class=\"titling_container titling_container--bottom_line_left\">\r\n\t\t\t\t<h2 class=\"titling_container__title titling_container__title--big_size\">Technology &#8211; Omnichannel Solution<\/h2>\r\n\t\t\t\t<p class=\"titling_container__description titling_container__description--big-blue\">Technology solutions &#8211; INETcc is able to provide a full omnichannel BPO Call Center solution.<\/p>\r\n\t\t\t<\/div>\r\n\r\n\t\t\t<div class=\"avantages\">\r\n\t\t\t\t<img decoding=\"async\" src=\"https:\/\/www.inetcc.com\/wp-content\/uploads\/2023\/03\/Icon_Expertise_Technologie_Green-1.svg\" class=\"thumbnail-page-icon wp-post-image\" alt=\"\" \/>\t\t\t\t<ul>\r\n\r\n\t\t\t\t\t\t\t\t\t\t<li>IA &#8211; Integration<\/li>\r\n\t\t\t\t\t\t\t\t\t\t<li>Chatbot<\/li>\r\n\t\t\t\t\t\t\t\t\t\t<li>Dialer &#8211; Outbound &#8211; Inbound..<\/li>\r\n\t\t\t\t\t\t\t\t\t\t<li>Whatsapp, Zendesk, Salesforce, FB&#8230;. integration to your CRM solution<\/li>\r\n\t\t\t\t\t\t\t\t\t<\/ul>\r\n\t\t\t<\/div>\r\n\t\t<\/div>\r\n\r\n\t<\/div>\r\n\r\n\r\n<\/section>\n\n\r\n\r\n<section id=\"service_clientele_fidelisation\" class=\"deligraph_block\">\r\n\t<div class=\"titling_container titling_container--left_line\">\r\n\t\t<h2 class=\"titling_container__title  titling_container__title--medium_size\">Our ingeneer are continuously developped IT solution in order to improve the cost-effective of your support service<\/h2>\r\n\t<\/div>\r\n\t<div class=\"content\">\r\n\r\n\t\t<ul>\r\n\t\t\t\t\t\t\t<li>\r\n\t\t\t\t\t<span>Omnichannel Solution<\/span>\r\n\t\t\t\t<\/li>\r\n\t\t\t\t\t\t\t<li>\r\n\t\t\t\t\t<span>Zendesk &#8211; Sales Force &#8211; Whatsapp integration<\/span>\r\n\t\t\t\t<\/li>\r\n\t\t\t\t\t\t\t<li>\r\n\t\t\t\t\t<span>Schedule of the agents<\/span>\r\n\t\t\t\t<\/li>\r\n\t\t\t\t\t\t\t<li>\r\n\t\t\t\t\t<span>Reporting<\/span>\r\n\t\t\t\t<\/li>\r\n\t\t\t\t\t\t\t<li>\r\n\t\t\t\t\t<span>IVR<\/span>\r\n\t\t\t\t<\/li>\r\n\t\t\t\t\t\t\t<li>\r\n\t\t\t\t\t<span>Dialer &#8211; Scripting<\/span>\r\n\t\t\t\t<\/li>\r\n\t\t\t\t\t<\/ul>\r\n\t\t<img class=\"operatrice\" src=https:\/\/www.inetcc.com\/wp-content\/uploads\/2023\/03\/2046824462.webp alt=\"\">\r\n\t<\/div>\r\n\r\n\r\n\r\n<\/section>\n\n\r\n<section id=\"accordion_section\" class=\"deligraph_block\">\r\n\t<div class=\"container\">\r\n\t\t<div class=\"titling_container titling_container--left_line\">\r\n\t\t\t<h2 class=\"titling_container__title  titling_container__title--medium_size\">Mean Features<\/h2>\r\n\t\t<\/div>\r\n\t\t<div class=\"section_description\"><\/div>\r\n\t\t<div class=\"accordions_container\">\r\n\r\n\t\t\t\t\t\t\t<div class=\"accordion\">\r\n\t\t\t\t\t<details>\r\n\t\t\t\t\t\t<summary>\r\n\t\t\t\t\t\t\t<h3 class=\"accordion__title\">Contact Manager<\/h3>\r\n\t\t\t\t\t\t\t<div class=\"accordion__open-close-icon\"><\/div>\r\n\t\t\t\t\t\t<\/summary>\r\n\t\t\t\t\t\t<hr>\r\n\t\t\t\t\t\t<div class=\"content\">\r\n\t\t\t\t\t\t\t<h4 class=\"accordion__subtitle\"><\/h4>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<p>Display of Contacts information with interaction tracing on all communication channels.<\/p>\r\n\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t\t\r\n\r\n\r\n\r\n\t\t\t\t\t\t<\/div>\r\n\r\n\t\t\t\t\t<\/details>\r\n\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t<div class=\"accordion\">\r\n\t\t\t\t\t<details>\r\n\t\t\t\t\t\t<summary>\r\n\t\t\t\t\t\t\t<h3 class=\"accordion__title\">Unified Agent desktop<\/h3>\r\n\t\t\t\t\t\t\t<div class=\"accordion__open-close-icon\"><\/div>\r\n\t\t\t\t\t\t<\/summary>\r\n\t\t\t\t\t\t<hr>\r\n\t\t\t\t\t\t<div class=\"content\">\r\n\t\t\t\t\t\t\t<h4 class=\"accordion__subtitle\"><\/h4>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<p>Interaction and information management to deliver an effective service from a single intuitive desktop interface and with integrated WebRTC technology.<\/p>\r\n\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t\t\r\n\r\n\r\n\r\n\t\t\t\t\t\t<\/div>\r\n\r\n\t\t\t\t\t<\/details>\r\n\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t<div class=\"accordion\">\r\n\t\t\t\t\t<details>\r\n\t\t\t\t\t\t<summary>\r\n\t\t\t\t\t\t\t<h3 class=\"accordion__title\">Triggers &#038; Automations<\/h3>\r\n\t\t\t\t\t\t\t<div class=\"accordion__open-close-icon\"><\/div>\r\n\t\t\t\t\t\t<\/summary>\r\n\t\t\t\t\t\t<hr>\r\n\t\t\t\t\t\t<div class=\"content\">\r\n\t\t\t\t\t\t\t<h4 class=\"accordion__subtitle\"><\/h4>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<p>Creation of automations to optimize the agent-customer interaction while automizing repetitive tasks and processes. Functions may be automized depending on predefined actions and timing.<\/p>\r\n\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t\t\r\n\r\n\r\n\r\n\t\t\t\t\t\t<\/div>\r\n\r\n\t\t\t\t\t<\/details>\r\n\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t<div class=\"accordion\">\r\n\t\t\t\t\t<details>\r\n\t\t\t\t\t\t<summary>\r\n\t\t\t\t\t\t\t<h3 class=\"accordion__title\">IVR Designer<\/h3>\r\n\t\t\t\t\t\t\t<div class=\"accordion__open-close-icon\"><\/div>\r\n\t\t\t\t\t\t<\/summary>\r\n\t\t\t\t\t\t<hr>\r\n\t\t\t\t\t\t<div class=\"content\">\r\n\t\t\t\t\t\t\t<h4 class=\"accordion__subtitle\"><\/h4>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<p>IVR configuration through an easy and intuitive Drag&#038;Drop system. It also offers several ready-made functions for routing calls or performing tasks, without the need for programming. Some examples of IVR are: Auto-Attendant, Customer Satisfaction surveys, Call Back.<\/p>\r\n\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t\t\r\n\r\n\r\n\r\n\t\t\t\t\t\t<\/div>\r\n\r\n\t\t\t\t\t<\/details>\r\n\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t<div class=\"accordion\">\r\n\t\t\t\t\t<details>\r\n\t\t\t\t\t\t<summary>\r\n\t\t\t\t\t\t\t<h3 class=\"accordion__title\">API open channel<\/h3>\r\n\t\t\t\t\t\t\t<div class=\"accordion__open-close-icon\"><\/div>\r\n\t\t\t\t\t\t<\/summary>\r\n\t\t\t\t\t\t<hr>\r\n\t\t\t\t\t\t<div class=\"content\">\r\n\t\t\t\t\t\t\t<h4 class=\"accordion__subtitle\"><\/h4>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<p>Possible integration with communication channels (social media, videos&#8230;) through API<\/p>\r\n\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t\t\r\n\r\n\r\n\r\n\t\t\t\t\t\t<\/div>\r\n\r\n\t\t\t\t\t<\/details>\r\n\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t<div class=\"accordion\">\r\n\t\t\t\t\t<details>\r\n\t\t\t\t\t\t<summary>\r\n\t\t\t\t\t\t\t<h3 class=\"accordion__title\">Dashboard Customizzate<\/h3>\r\n\t\t\t\t\t\t\t<div class=\"accordion__open-close-icon\"><\/div>\r\n\t\t\t\t\t\t<\/summary>\r\n\t\t\t\t\t\t<hr>\r\n\t\t\t\t\t\t<div class=\"content\">\r\n\t\t\t\t\t\t\t<h4 class=\"accordion__subtitle\"><\/h4>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<p>Creation of customized dashboards and performance KPIs configuration to monitor agents\u2019 activities and dynamically manage all modifications in real time depending on urgencies or needs.<\/p>\r\n\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t\t\r\n\r\n\r\n\r\n\t\t\t\t\t\t<\/div>\r\n\r\n\t\t\t\t\t<\/details>\r\n\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t<div class=\"accordion\">\r\n\t\t\t\t\t<details>\r\n\t\t\t\t\t\t<summary>\r\n\t\t\t\t\t\t\t<h3 class=\"accordion__title\">Analytics &#038; Reports<\/h3>\r\n\t\t\t\t\t\t\t<div class=\"accordion__open-close-icon\"><\/div>\r\n\t\t\t\t\t\t<\/summary>\r\n\t\t\t\t\t\t<hr>\r\n\t\t\t\t\t\t<div class=\"content\">\r\n\t\t\t\t\t\t\t<h4 class=\"accordion__subtitle\"><\/h4>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<p>Data and performance analysis from the Contact Center by using the Reports already provided by the system or, alternatively, you can build Customized Reports to better analyze the achieved goals.<\/p>\r\n\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t\t\r\n\r\n\r\n\r\n\t\t\t\t\t\t<\/div>\r\n\r\n\t\t\t\t\t<\/details>\r\n\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t<div class=\"accordion\">\r\n\t\t\t\t\t<details>\r\n\t\t\t\t\t\t<summary>\r\n\t\t\t\t\t\t\t<h3 class=\"accordion__title\">Messenger<\/h3>\r\n\t\t\t\t\t\t\t<div class=\"accordion__open-close-icon\"><\/div>\r\n\t\t\t\t\t\t<\/summary>\r\n\t\t\t\t\t\t<hr>\r\n\t\t\t\t\t\t<div class=\"content\">\r\n\t\t\t\t\t\t\t<h4 class=\"accordion__subtitle\"><\/h4>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<p>In-system chat that makes it possible for agents to co-operate effectively with each other with a view to better addressing customers\u2019 requests.<\/p>\r\n\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t\t\r\n\r\n\r\n\r\n\t\t\t\t\t\t<\/div>\r\n\r\n\t\t\t\t\t<\/details>\r\n\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t<div class=\"accordion\">\r\n\t\t\t\t\t<details>\r\n\t\t\t\t\t\t<summary>\r\n\t\t\t\t\t\t\t<h3 class=\"accordion__title\">Auto Dialer<\/h3>\r\n\t\t\t\t\t\t\t<div class=\"accordion__open-close-icon\"><\/div>\r\n\t\t\t\t\t\t<\/summary>\r\n\t\t\t\t\t\t<hr>\r\n\t\t\t\t\t\t<div class=\"content\">\r\n\t\t\t\t\t\t\t<h4 class=\"accordion__subtitle\"><\/h4>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<p>Automatic dialer to make outbound calls in Progressive, Power, Preview and Predictive mode.<\/p>\r\n\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t\t\r\n\r\n\r\n\r\n\t\t\t\t\t\t<\/div>\r\n\r\n\t\t\t\t\t<\/details>\r\n\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t<div class=\"accordion\">\r\n\t\t\t\t\t<details>\r\n\t\t\t\t\t\t<summary>\r\n\t\t\t\t\t\t\t<h3 class=\"accordion__title\">Scripting tool<\/h3>\r\n\t\t\t\t\t\t\t<div class=\"accordion__open-close-icon\"><\/div>\r\n\t\t\t\t\t\t<\/summary>\r\n\t\t\t\t\t\t<hr>\r\n\t\t\t\t\t\t<div class=\"content\">\r\n\t\t\t\t\t\t\t<h4 class=\"accordion__subtitle\"><\/h4>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<p>Composition of scripts to back up agents during the interaction with the customer.<\/p>\r\n\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t\t\r\n\r\n\r\n\r\n\t\t\t\t\t\t<\/div>\r\n\r\n\t\t\t\t\t<\/details>\r\n\t\t\t\t<\/div>\r\n\t\t\t\t\t<\/div>\r\n\t<\/div>\r\n\r\n\r\n\r\n\r\n<\/section>","protected":false},"excerpt":{"rendered":"<p>Dialer predictive &#8211; Chatbot &#8211; Whatsapp, Zendesk, Sales Force, FB compliance &#8211; +30 languages &#8211; Sales management &#8211; Reports &#8211; QA automatic report<\/p>\n","protected":false},"author":2,"featured_media":1084,"parent":1204,"menu_order":2,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-1770","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.inetcc.com\/en\/wp-json\/wp\/v2\/pages\/1770","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.inetcc.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.inetcc.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.inetcc.com\/en\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.inetcc.com\/en\/wp-json\/wp\/v2\/comments?post=1770"}],"version-history":[{"count":14,"href":"https:\/\/www.inetcc.com\/en\/wp-json\/wp\/v2\/pages\/1770\/revisions"}],"predecessor-version":[{"id":5512,"href":"https:\/\/www.inetcc.com\/en\/wp-json\/wp\/v2\/pages\/1770\/revisions\/5512"}],"up":[{"embeddable":true,"href":"https:\/\/www.inetcc.com\/en\/wp-json\/wp\/v2\/pages\/1204"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.inetcc.com\/en\/wp-json\/wp\/v2\/media\/1084"}],"wp:attachment":[{"href":"https:\/\/www.inetcc.com\/en\/wp-json\/wp\/v2\/media?parent=1770"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}