Etude de cas
Vous trouverez ci-dessous quelques exemples de prestations gérées par iNETcc depuis notamment les bureaux de Bosnie, Belgique, Tunisie, Philippines, Chine et plusieurs pays d’Afrique.
Pour des questions de confidentialité les noms de certains de nos clients ne sont pas indiqués.
Ces exemples représentent seulement une partie des projets gérés par iNETcc mais sont représentatifs de notre savoir-faire pour les projets multilingues que ce soit en réception, émission d’appels et services non-voice.
PHILIPS – SCREENEO – INBOUND CUSTOMER SERVICE
iNETcc has launched support services for the Screeneo-Philips projectors to about 1.8 billion people in Europe, USA & China from only 3 sites: China, Bosnia, and the Philippines.
All projectors from the company Screeneo, under the brands Screeneo & Philips, are supported by iNETcc.
The support service was launched first in Tunisia 4 years ago and then transfer to Bosnia due to the skills of the agents in this country regarding languages, background & experience.
The project is managed in , in 5 languages: German, Mandarin, English (UK & USA), French and Italian in order to support the European, Chinese and US markets.
Thanks to synergies between our different locations in Europe, China and South-East Asia, we have been able to set up and manage until now this support service reaching all KPI.
Screeneo-Philips has taken advantage of iNETcc experience and footprint in Asia in order to extend successfully their support service in all main worldwide market quickly, simply, and with cost-efficient – Experience, Flexibility, Speed & Cost-Effective.
How the collaboration is working with Philips-Screeneo:
Sales – Administrative: Since Screeneo-Philips has a head office in Europe, iNETcc is managing sales, contract and billing process from Europe, close to our customers. – Flexibility
Project Management: iNETcc has a project manager per geographical area: one in Bosnia, one in China and one in the Philippines. Their primary language is English so communication between Screeneo-Philips and the local team leader is easy. The project manager in Bosnia is leading the training for all markets, due to the proximity with Screeneo-Philips head office in Switzerland and due do its experience – Multilingual Network – Local footprint
Follow-up: Regarding the statistics, all teams are using ZENDESK. Screeneo-Philips receives per period same format regarding the tables of statistics for all markets thus able to compare the results easily. All these statistics are uploaded in our CRM tool, a website developed and owned by iNETcc – Technology & Cutting-Edge Solutions.
INDUSTRIE DE POINTE – CAMPAGNE OUTBOUND MULTILINGUE
INETcc has launched a service of detection of leads for Keyence devices in 6 languages all managed from Bosnia: German, French, Dutch, Polish, Czech & Slovak.
iNETcc provides hundreds of leads every month to the sales manager of its customer and regarding cutting-edge devices as: Microscopes, sensors, vision detectors…
The customer, whose European head office is in Beligum has long term collaboration with iNETcc, it started in 2012 and from Bosnia in 2021.
More than 10+ agents are currently working for the customer with non-stop success and very low attrition rate.
The customer takes advantage of the experience and the very high skills of the agents in Bosnia regarding languages in order to provide its European subsidiaries with leads.
How the collaboration is working:
– Sales – Administrative: Manage from Belgium & France : Proximity
– Project Management: From Bosnia with local team leader which has several years of experience – daily exchange between iNETcc Bosnia and the customer : Know-How – Experience
-Follow-up: Regarding the statistics and the follow-up, the team is using the “Virtual PC” of the customer, consequently all data remains in Belgium and the customer has a live access to the statistics: Transparency – Security of the data
PHARMACEUTICAL INDUSTRY – MULTILINGUAL OPTIN
iNETcc managed an multilingual project Optin in Europe and Asia (Korea) from its offices of Bosnia, Tunisia and Vietnam.
The customer is leader in the sector of Pharmaceutical Industry.
INETcc managed thousands of data from Asia and Europe.
In Europe:
The customer takes advantage of the experience and the very high skills of the agents in Bosnia regarding outbound projects and languages .
How the collaboration with the customer is working:
– Sales – Administrative: Manage from Belgium & France : Proximity
– Project Management: From Bosnia and Vietnam with local team leader which have several years of experience for outbound project : Know-How – Experience
– Follow-up: Regarding the statistics and the follow-up, the team leader are sending daily the results of the day and has at least one online meeting per week with the Customer: Transparency – Flexibility
INDUSTRIE : DIAGNOSTIC MOLECULAIRE
Outbound OPTIN – 35 pays – 12 langues
iNETcc managed a global project of qualification of files – Optin in about 35 countries of Europe, Africa and Asia from its offices of Bosnia, Mauritius and Tunisia.
The customer is leader in the sector of Pharmaceutical Industry – molecular diagnostic
Our team have called more than 50,000 data.
Our customer takes advantage of our experience & skills regarding
Pharmaceutical industry & international outbound projects, iNETcc has been able to
launch this project quickly from 3 countries and in 12 languages.
How the collaboration is working:
Sales – Administrative: Manage from Belgium & France – Proximity
Project Management: From Bosnia & Tunisia with local team leader which
have several years of experience for outbound project– Know-How – Experience
Follow-up: Regarding the statistics and the follow-up, the team leader are sending
daily the results of the day and has at least one online meeting per week
With the Customer– Transparency – Flexibility
