Display of Contacts information with interaction tracing on all communication channels.

Interaction and information management to deliver an effective service from a single intuitive desktop interface and with integrated WebRTC technology.

Creation of automations to optimize the agent-customer interaction while automizing repetitive tasks and processes. Functions may be automized depending on predefined actions and timing.

IVR configuration through an easy and intuitive Drag&Drop system. It also offers several ready-made functions for routing calls or performing tasks, without the need for programming. Some examples of IVR are: Auto-Attendant, Customer Satisfaction surveys, Call Back.

Possible integration with communication channels (social media, videos…) through API

Creation of customized dashboards and performance KPIs configuration to monitor agents’ activities and dynamically manage all modifications in real time depending on urgencies or needs.

Data and performance analysis from the Contact Center by using the Reports already provided by the system or, alternatively, you can build Customized Reports to better analyze the achieved goals.

In-system chat that makes it possible for agents to co-operate effectively with each other with a view to better addressing customers’ requests.

Automatic dialer to make outbound calls in Progressive, Power, Preview and Predictive mode.

Composition of scripts to back up agents during the interaction with the customer.