Our call center features

INETcc is an european based BPO call center Group that brings together BPO providers from Asia, Europe, Africa and America. With a single point of contact for our clients, we offer a variety of BPO call center multilingual services from our several multingual hubs in Europe, Africa & Asia. Currently INETcc covers more than 35 languages from about 45 countries. Experience – Know-How – Cutting-Edge Technology – Cost-Effective call center services voice & non-voice.

Our call center BPO features

Fully Globalised and Standardized quality, production, IT, process & local call center experts adapted to your requiremnts wherever in the globe.

1- Covers most of the world’s languages; Capable of call center BPO services using more than 35 languages from all continents.

2- Covers all call center BPO services – 24/7; INETCC offers a variety of CRM and BPO solutions, covering each stage of the customer lifecycle.

3- One unique point of contact for your projects:

– one contract for all countries
– one invoice for all countries
– one report for all countries

4- Sustainability; social responsibility, no matter which country. We believe in the people and their well-being so we dedicate a few programs in order to improve the labour conditions of the employees.

5- Quality; Act – Collect – Asses – Analyze: this is our process to improve the quality of your services.

Our history

2000

Establishement of INETcc France & Belgium

2001

Start of high volume of production for publishing key players in France, Belgium and Switzerland

2003

Start of the production in German & in The Nerthelands

2005

First multilingual projects

2007

First study regarding the potential establishement of an alliance of european call center

2008

Launch of the european network with 2 other partners

2009

The brand INETcc is launched

2009 — 2013

Increase of the volume of production in parallel with the recruitment of new partners in Europe and Africa.

2014

Increase of the network in Africa & East Europe

2015

Increase of 100% of the volume of production vs 2014

2016

Agreement of collaboration with partners in Italy, Germany and Russia.

2017

Launch of the production in Asia – Hong-Kong & Australia . Ces deux évènements montrent de fait la part croissante du continent asiatique pour INETcc que ce soit au niveau des donneurs d’ordre ou au niveau de la production.

2019-2020

In order to increase its capacity of production in Asia, INETcc started the collaboration with MPG Group, japanese company. Both companies decided to merge their network. Establishement of GBA Global BPO Solutions with headquarter in Japan. Le nouveau groupe s’appelle GBA CALLCENTER, les informations sont disponibles sur le site: www.gbacallcenter.com

2021

High increase of the production with the launch of the production in China and Philippines for US market. INETcc dispose aujourd’hui d’une capacité de production dans 30 langues à travers le monde. Les partenariats noués également au niveau technologique vont permettre d’étendre l’offre de services.

2022

The volume of production has increased of about 200% vs 2021. In the meantime GBA has extended its alliance in Africa and Asia.

INETcc key values

1

Collaboration with call center partners

INETcc is working together with several partners worldwide; we share skills & experience.
2

Social responsability

INETcc cares about the labour conditions of its collaborators; social responsability = low attrition = quality of work.
3

Transparency

INETcc delivers all information regarding the production through reports.
4

Follow-up of our customers

INETcc offers non -stop support to its customers throught reports, assessment of their projects….