Globale Communication with Local Intelligence
+35 Countries | +35 Languages |
+ 25 years experience
Fully globalised and standardized quality, production and IT process wherever your location. Globale Communication & Local Intelligence
Multilingual customer support and technical helpdesk
20+ languages in Europe and offshore
24/7 support
Integrated technologies
Inbound/ Outbound
Chat
E-mail
Social media
Content moderation
Data validation and content creation
Press monitoring and clipping
Invoice management
Fashion
Gaming & Betting
Health and Insurance
Media &Publishing
Finance
Retail
E- Commerce
ISO9001:2015
ISO27001:2022
GDPR
Chatbots
AI Integration
QA automated processes
Interaction and sentiment analytics
Global Communication, Local Intelligence
Cultural Affinity
Skilled, Highly Multilingual Workforce
EU Membership & Data Protection Compliance
Competitive Costs
Strong Technical & Digital Capabilities
With a particular focus on international accounts, Cosmin has 19 years of expertise in BPO industry, with 17 years in leadership positions. He has led operations and client management for Global Remote Services Romania across multiple sites, including international accounts. In 2023, he became Vice President of the Be Ys Group, being a key player for managing projects, driving productivity and looking forward to great results.
Horia joined Global Remote Services in 2009 as a Team Leader. With various and challenging projects, he gained extensive knowledge of the BPO industry and operations management. His dedication and analytic eye joined his expertise in streamlining processes, managing multiple client accounts simultaneously. He is making sure that all service-level agreements and KPIs are met, offering support and valuable input to the team.
Dedicated to operational excellence, Cezar joined the team in 2008 as an Agent. His ambition and hardworking personality are a focus point in his career. Due to his knowledge and experience in operations and client management, he advanced as Operation Manager, coordinating multiple projects in various industries. Cezar is oriented towards results and performance, offering sustainable & innovative solutions.
47, Rue Marcel Dassault 92100 Boulogne-Billancourt
+32 28 98 98 70
Rue du Congrès, 37 1000 Brussels
43 Șoseaua Pipera, Building B, 1st Floor, District 2, 020308, Bucharest
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