BPO Call Center

BPO Call Center
Armenia

Global Communication with Local Intelligence — the ideal bridge between Europe and Asia. High-quality, cost-effective multilingual outsourcing from the heart of the Caucasus.

+10 Languages Best Cost-Effective European Languages Between Europe & Asia 24/7 Operations

Request for Quotation

25+Years of expertise

10+Languages spoken

24/7Availability

6+Industries served

Our Services

A full range of BPO services — designed for your growth

From inbound customer service to outbound sales, digital automation and social media — INETcc Armenia delivers end-to-end BPO solutions adapted to every industry. Our multilingual teams operate across all time zones, ensuring seamless continuity for your business.

Customer ServiceOmnichannel Technology Digital Services & RPAAcquisition & Sales Debt CollectionLeads Generation Other BPOSocial Media

What we offer

Six pillars of excellence

Customer Service

24/7 multilingual hotline, help desk, technical support and after-sales service on a fully integrated platform.

Omnichannel Technology

AI, chatbot, IVR, CRM integration, auto-dialer and real-time analytics in a unified agent desktop.

Digital Services & RPA

Invoice management, automatic debt collection, digitisation and robotic process automation.

Acquisition & Sales

Inbound & outbound sales, leads, OPTIN, anti-churn and debt collection. 25 years of expertise.

Other BPO Services

Back-office, data input, switchboard, secretarial, database & OPTIN support, surveys, logistics.

Social Media

Community management, content moderation, social listening and brand reputation handling.

Languages we support

Our agents are natively proficient in European and Asian languages, giving you unmatched linguistic coverage at a highly competitive cost.

EnglishFrenchGerman SpanishItalianRussian ArmenianArabicChinese JapaneseKorean+ more

Industries we serve

Cross-sector expertise from high-volume e-commerce to regulated financial and medical services.

Bank – InsuranceTelecom E-commerceMedical sector Renewable energyAutomotive PublishingMarketing – Media

Why Armenia?

The ideal gateway between Europe & Asia

Armenia offers a unique combination of geopolitical positioning, educated workforce and cost efficiency — making it one of the most attractive BPO destinations for European companies.

Cost-Effective OperationsSignificantly lower labour costs vs. Western Europe, with no compromise on quality.

Highly Educated WorkforceStrong university ecosystem and natural multilingualism across European and Asian languages.

Strategic Time ZoneUTC+4 — overlapping with European business hours, enabling real-time collaboration.

Cultural Affinity with EuropeDeep cultural ties with France, Russia and the broader European community.

Robust IT InfrastructureModern telecommunications and a rapidly growing tech sector supporting BPO operations.

UTC+4Time zone

YerevanCapital – main hub

Leadership

Our Team

Natalie Harutyunyan CEO & Co-founder

Outsourcing & IT Expert. Dynamic executive with deep expertise in IT services, global outsourcing operations, and scalable business strategy.

English · Italian · Armenian · Russian

Nelli Sayadyan COO & Co-founder

CFO & Strategic Advisor. Experienced financial executive with proven expertise in streamlining operations and optimising capital allocation.

English · Armenian · Russian

Aida Sevlikyan Head of Recruitment

Overseeing recruitment operations and ensuring the acquisition of top-tier talent. Expertise: recruitment strategies and talent acquisition.

Fluency in English

Jacob Vasakyan Project Manager – French Language

Leading projects and ensuring successful execution while specialising in French-language operations.

French language fluency

Arthur Davtyan Head of Quality Assurance

Managing quality assurance processes and maintaining service excellence standards. German language fluency.

German · Armenian · English

Trusted by

Our Customers & Partners

🇫🇷INETcc France47, Rue Marcel Dassault
92100 Boulogne-Billancourt

🇧🇪INETcc Belgium+32 28 98 98 70Rue du Congrès, 37
1000 Brussels

🇦🇲INETcc Armenia71 Hanrapetutyan St., apt. 25
Yerevan

Ready to scale with Armenia?

Let’s discuss how INETcc can deliver the right BPO solution for your business — in your language, on your timeline.