Digital-First BPS Provider

BPO & CX Services
Malaysia

Powered by deep CX expertise, intelligent automation and advanced AI. In strategic partnership with FPT Corporation, iNETcc’s affiliate in Malaysia helps global brands across APAC accelerate growth and drive profitability — turning every interaction into an opportunity to engage, resolve, delight and grow.

4500+ Employees 60+ Clients 11+ Industries 23+ Languages

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4500+Employees

9Delivery centres

60+Clients

11+Industries served

23+Languages

Our Services

Smarter customer journeys, stronger relationships, measurable outcomes

iNETcc’s affiliate in Malaysia is a digital-first BPS provider combining deep CX expertise, intelligent automation and advanced AI capabilities. Through our strategic partnership with FPT Corporation, we bring together world-class technology, operational excellence and innovation to help enterprises scale smarter, serve better and compete stronger — with proven expertise across industries, multilingual capabilities and a regional delivery footprint.

Consulting & StrategyAgentic AI Deployment Intelligent AutomationExperience Operations Helpdesk & Technical SupportTrust & Safety Back Office ProcessingCloud Contact as a Service

What we offer

Pillars of excellence

Three pillars — Consulting & Strategy, Digital Transformation, and Digital CX Management — combining insight-led strategy, agentic AI and seamless experience operations.

Consulting & Strategy

Business Process & AI Readiness Assessment

Analytics and insights across operations and technology to identify high-impact digital and GenAI initiatives.

Consulting & Strategy

Operating Model Design

Future-ready hybrid human-AI operating models supporting scalable and high-discipline delivery.

Consulting & Strategy

Transformation Consulting & Roadmap

Execution-ready transformation roadmaps with governance and measurable outcomes.

Digital Transformation

Agentic AI Deployment

Autonomous AI voice and chat agents capable of reasoning, decision-making and continuous optimisation.

Digital Transformation

Intelligent Automation

RPA integrated with intelligent document processing and workflow orchestration — end-to-end process transformation.

Digital CX Management

Experience Operations

Seamless, end-to-end customer journeys across all touchpoints driving consistency, personalisation and measurable CX outcomes.

Digital CX Management

Managed Execution

AI-augmented helpdesk & technical support, trust & safety content moderation, and back-office transactional processing.

Digital CX Management

Optimised Capacity

Elastic, digital-first workforce models with cloud contact-as-a-service and omnichannel platforms integrated with AI and analytics.

Languages we support

23+ languages for seamless regional and multilingual engagement across APAC and beyond.

EnglishMandarinTaiwanese CantoneseBahasa MalaysiaBahasa Indonesia ThaiTagalogVietnamese FrenchJapaneseKorean GermanSpanishSwedish ArabicHindiUrdu Bengali

Certifications & compliance

Our network infrastructure and devices are PCI DSS and ISO certified, with necessary security parameters in place per yearly network audits.

PCI DSSISO 27001 ISO 9001ISO 18295 6-month internal audits

Why iNETcc’s affiliate in Malaysia?

A digital-first BPS & AI-powered CX hub for APAC

With proven expertise across industries, multilingual capabilities and a regional delivery footprint, iNETcc’s affiliate in Malaysia empowers organisations to create smarter customer journeys, stronger relationships and measurable outcomes at scale.

Scale & Reach4500+ employees scaling across 9 delivery centres regionally.

Proven Client Trust60+ clients across 11+ industries relying on iNETcc’s affiliate in Malaysia for measurable outcomes.

Multilingual Excellence23+ languages for seamless regional and multilingual engagement.

Strategic Partnership with FPTWorld-class technology, operational excellence and innovation to scale smarter, serve better and compete stronger.

Certified Security & CompliancePCI DSS, ISO 27001, ISO 9001 and ISO 18295 certified operations with yearly audits.

UTC+8Time zone (MYT)

Shah AlamMain operations hub

Leadership

Our Malaysia Leadership Team

Raymond Devadass Group Managing Director, Daythree, iNETcc’s affiliate in Malaysia

Founder and Group Managing Director of Daythree, iNETcc’s affiliate in Malaysia, leading the company’s digital transformation, strategic growth and business process services initiatives. A recognised industry thought leader driving the growth of Malaysia’s global business services ecosystem.

Charanjit Kaur Chief Executive Officer, Daythree, iNETcc’s affiliate in Malaysia Business Services

Leading Daythree, iNETcc’s affiliate in Malaysia’s CX operations and strategic client partnerships, bringing over 23 years of industry experience in customer experience and business process services.

Chiew Sin Kwang Chief Executive Officer, Daythree, iNETcc’s affiliate in Malaysia AI Labs

Driving digital transformation and AI-led innovation to enhance operational efficiency and customer experience. Over 31 years of experience in technology and CX.

Sivanesh Mohan Senior Director of Strategy & Partnerships

Brings over a decade of experience in corporate finance, strategy, business development and consultancy, driving Daythree, iNETcc’s affiliate in Malaysia’s strategic partnerships and growth initiatives.

Calvin Chan Director of Sales & Growth Initiatives

Over 22 years of experience in sales and account management, leading iNETcc’s affiliate in Malaysia’s commercial strategy and expanding the organisation’s regional footprint.

Waqas B. Moghal Director of Business Transformation & Advisory

With over 20 years of global experience, Waqas leads Daythree, iNETcc’s affiliate in Malaysia’s business transformation and advisory practice, driving service delivery through technology and process optimisation.

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