Globale Communication with Local Intelligence
CX Expertise – Digital Services – Invoice Management
Focus on delivering measurable CX outcomes, not just cost efficiency
Data annotations – Data processing – Cataloguing – Content moderation – Social media monitoring – Creation of content
Sales – Survey – Lead generation – OPTIN – Debt collection
Documents management – Invoice insertion – ATO management – IA
Customer Experience-led Outsourcing
Focus on delivering measurable CX outcomes, not just cost efficiency
AI + Human Delivery Model
Blending automation, analytics, and skilled agents for scalable operations
Global Delivery from India
Cost-effective, high-quality services with international standards
Flexible Engagement Models
Dedicated teams, BOT, and outcome-based pricing
Domain Expertise Across Industries
Strong experience in e-commerce, fintech, education, and retail
Rudy brings over 20 years of experience in the services industry and currently leads Sales for CX Management at VGL Group. He is responsible for driving revenue growth, identifying and unlocking new opportunities, and strengthening customer relationships, while ensuring strong governance and compliance. He focuses on enhancing organizational positioning through strategic initiatives and operational transformation.
• 10+ years in BPO & e-commerce operations • Extensive experience in live commerce / TV retail operations (Shop LC) • Strong background in order management, fulfillment, and customer lifecycle handling • Proven ability to manage high-volume transactional operations with SLA adherence • Led teams across customer support, backend ops, and process optimization
• 8–10+ years in customer support and process management • Expertise in international client handling (US/UK markets) • Strong in team leadership, training, and quality improvement frameworks • Hands-on experience in KPI management (CSAT, AHT, conversion metrics) • Drives operational efficiency and cost optimization initiatives
• 20+ years in Customer Experience & Contact Center leadership • Deep expertise in CX strategy, customer journey design, and service transformation • Led large-scale multi-channel support operations (voice, chat, email) • Strong focus on customer retention, upsell, and experience-led revenue growth • Experience in scaling teams, governance, and global delivery models
47, Rue Marcel Dassault 92100 Boulogne-Billancourt
+32 28 98 98 70
Rue du Congrès, 37 1000 Brussels
Sitapura Industrial Area, Jaipur – 302022, Rajasthan
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