BPO Call Center

BPO Call Center
Romania

Global Communication with Local Intelligence — your gateway to cost-effective, high-quality European BPO. +500 HC delivering multilingual CX excellence from the heart of Eastern Europe.

+500 HC Cost-Effective European Languages EU Member State +20 Years Experience 24/7 Operations

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20+Years of expertise

500+Agents on-site

10+Languages spoken

24/7Availability

EUGDPR compliant

Our Services

A full range of BPO services — designed for your growth

From inbound customer service to outbound sales, digital automation and social media — INETcc Romania delivers end-to-end BPO solutions adapted to every industry. Our multilingual teams operate across all European time zones, ensuring seamless continuity for your business with full EU/GDPR compliance.

Customer ServiceOmnichannel Technology Digital Services & RPAAcquisition & Sales Debt CollectionLeads Generation Other BPOSocial Media

What we offer

Six pillars of excellence

Customer Service

24/7 multilingual hotline, help desk, technical support and after-sales service on a fully integrated platform.

Omnichannel Technology

AI, chatbot, IVR, CRM integration, auto-dialer and real-time analytics in a unified agent desktop.

Digital Services & RPA

Invoice management, automatic debt collection, digitisation and robotic process automation.

Acquisition & Sales

Inbound & outbound sales, leads, OPTIN, anti-churn and debt collection. 25 years of expertise.

Other BPO Services

Back-office, data input, switchboard, secretarial, database & OPTIN support, surveys, logistics.

Social Media

Community management, content moderation, social listening and brand reputation handling.

Languages we support

Romanian agents bring native fluency across major European languages — giving your customers an authentic, local-quality experience at a highly competitive cost.

RomanianEnglishFrench GermanSpanishItalian DutchPortugueseRussian PolishHungarian+ more

Industries we serve

Cross-sector expertise from high-volume e-commerce and telecom to regulated financial and medical services.

Bank – InsuranceTelecom E-commerceMedical sector Renewable energyAutomotive IT & TechPublishing Marketing – MediaRetail

Why Romania?

Europe’s premier nearshore BPO destination

Romania combines an exceptionally educated workforce, strong European language proficiency and highly competitive costs — making it one of the most attractive nearshore BPO destinations for Western European companies.

Cost-Effective OperationsSignificantly lower labour costs vs. Western Europe, with no compromise on quality or compliance.

Highly Educated WorkforceStrong university ecosystem with natural multilingualism — over 500 agents ready for immediate deployment.

EU Member State — GDPR CompliantFull EU regulatory alignment, PCI-DSS ready infrastructure and built-in data protection for peace of mind.

Same-Timezone OperationsUTC+2 / UTC+3 — fully aligned with Central and Western European business hours for real-time collaboration.

Robust IT InfrastructureModern telecoms, fast internet connectivity and a rapidly growing tech sector — supporting seamless BPO delivery.

UTC+2Time zone (EET)

BucharestCapital – main hub

EUMember since 2007

500+Agents available

Leadership

Our Romania Team

Horia Popovici Country Manager – Romania

Experienced BPO executive leading INETcc Romania operations. Deep expertise in contact center management, team leadership and multilingual CX delivery.

Romanian · English · French

Cosmin Răducu Operations Manager

Overseeing day-to-day operations and ensuring delivery excellence across all client programmes. Specialist in workforce optimisation and quality assurance.

Romanian · English · Italian

Cezar Botez Head of Client Solutions

Driving client acquisition and managing key accounts across multiple sectors. Expert in building long-term outsourcing partnerships and tailored BPO solutions.

Romanian · English · French · German

Trusted by

Our Customers & Partners

🇫🇷INETcc France47, Rue Marcel Dassault
92100 Boulogne-Billancourt

🇧🇪INETcc Belgium+32 28 98 98 70Rue du Congrès, 37
1000 Brussels

🇷🇴INETcc Romania43 Șoseaua Pipera, Building B
1st Floor, District 2, 020308
Bucharest

Ready to scale with Romania?

Let’s discuss how INETcc can deliver the right BPO solution for your business — in your language, on your timeline, fully EU-compliant.