BPO Call Center
Peru
Global Communication with Local Intelligence — your nearshore gateway to Latin America. +700 HC delivering Spanish, English & Portuguese CX excellence from Lima, Peru.
A full range of BPO services — designed for your growth
From inbound customer service to outbound sales, digital automation and social media — INETcc Peru delivers end-to-end BPO solutions adapted to every industry. Our Spanish, English and Portuguese-speaking teams operate across all time zones, providing seamless nearshore coverage for the Americas and Europe alike.
Six pillars of excellence
Customer Service
24/7 multilingual hotline, help desk, technical support and after-sales service on a fully integrated platform.
Omnichannel Technology
AI, chatbot, IVR, CRM integration, auto-dialer and real-time analytics in a unified agent desktop.
Digital Services & RPA
Invoice management, automatic debt collection, digitisation and robotic process automation.
Acquisition & Sales
Inbound & outbound sales, leads, OPTIN, anti-churn and debt collection. 25 years of expertise.
Other BPO Services
Back-office, data input, switchboard, secretarial, database & OPTIN support, surveys, logistics.
Social Media
Community management, content moderation, social listening and brand reputation handling.
Languages we support
Our Peruvian agents bring native-level Spanish fluency and strong English and Portuguese proficiency — making Peru the ideal nearshore hub for the Americas and Europe.
Industries we serve
Cross-sector expertise from high-volume e-commerce and telecom to regulated financial and medical services across LATAM and global markets.
Latin America’s rising nearshore BPO powerhouse
Peru combines a large, highly educated Spanish-speaking workforce with competitive labour costs and strong cultural affinity with both the Americas and Europe — making Lima one of the fastest-growing BPO destinations in the region.
Our Peru Team
Leading INETcc Peru operations with deep expertise in BPO management, client relations and large-scale contact center delivery across the Americas.
Spanish · English · French
Overseeing all operational delivery across Lima’s contact center floors. Specialist in workforce management, SLA performance and process optimisation.
Spanish · English
Managing key client relationships and ensuring consistent service excellence. Expert in customer experience strategy and multilingual programme delivery.
Spanish · English · Portuguese
Driving quality assurance and agent development programmes across all accounts. Ensuring INETcc standards are consistently met and exceeded.
Spanish · English
Managing all technical infrastructure, omnichannel platforms and IT security protocols. Ensuring seamless, compliant and resilient operations.
Spanish · English
Leading talent acquisition across Lima’s BPO market. Expert in high-volume multilingual recruitment, onboarding and retention strategies.
Spanish · English · FrenchOur Customers & Partners
92100 Boulogne-Billancourt
1000 Brussels
Lima, Peru
Ready to scale with Peru?
Let’s discuss how INETcc can deliver the right nearshore BPO solution for your business — in your language, on your timeline.
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