BPO Call Center
Expert Multilingual Customer Relationship Management
Globale Communication with Local Intelligence
20+ Countries 35+ Languages
25+ years experience
Our BPO call center expertise
Customer Service
Hot Line – Sales support – Help Desk – Technical support – Chat & email assistance – Complaints management – 24/7
Technology – Omnichannel Solution
Dialer predictive – Chatbot – Whatsapp, Zendesk, Sales Force, FB compliance – +30 languages – Sales management – Reports – QA automatic report
Digital Services
Documents management – Invoice insertion – ATO management – Automatic debt collection – Robotic process automation
Acquisition & sales – Leads Generation – Debt Collection -OPTIN
Lead generation (call & automatic) – Debt collection (call & automatic solutions) – OPTIN – Sales B2C & B2B – Anti Churn – Retention
Social Media Assistance
Social media monitoring – Content moderation – SEO SEM campaigns – Creation of content (video, text, press release)
Other BPO call center services
Back Office assistance – Survey – Database – Consulting – ASV logistic
Globale Communication & Local Intelligence
More information
2000
Establishement
35+
Languages Available
Europe – Asia
Key Player CX & Digital Services
12k+
Seats
Meet our call center experts
Denis Guittet
CEO INETcc
Master degree “Sciences-Economiques” University of Nantes (France) & “Licenciatura Empresariales” University of Salamanca (Spain)
Founder and CEO of iNETcc & co-founder of GBA Global BPO Alliance
Member of board of Tcontakto Peru
+30 years experience in BPO Industry
French – English – Spanish – Italian
Elfriede Herrgesell
Founder & Senior Advisor Austria
With over three decades of experience in customer service, Elfriede Herrgesell built and shaped Telepower and continues to lead the company today. Her deep understanding of customer communication, sales, service quality and sustainable customer relationships forms the foundation of the company.
Natalie Harutyunyan
General Manager Armenia
Outsourcing & IT Expert – Dynamic executive with deep expertise in IT services, global outsourcing operations, and scalable business strategy. Leads with a strong focus on innovation, operational excellence, and high-performance team building.
Armenian – English – Italian – Russian
Luana Beni
Sales Manager Italy
Has worked in the BPO sector for over 20 years. Has held key positions in the commercial division of major players in the sector, leading him to progress to management roles in sales. Specialist in launching strategic services in the finance and public services sectors, as well as supporting technological transformation.
Prashanth Reddy
Germany – Expert sourcing and management multilingual projects
Customer operations leader with over five years of experience in the BPO sector, specializing in the development and management of multilingual support functions.
Telugu – Hindi – English – German
Cosmin Raducu
General Manager Romania
With a particular focus on international accounts, Cosmin has 20 years of expertise in BPO industry, with 17 years in leadership positions.
He has led operations and client management in Romania across multiple sites, including international accounts
Romanian – Italian – English
Sivanesh Mohan
Senior Director, Strategy & Partnership Malaysia
Chartered Accountant turned strategic growth leader, with deep expertise in corporate finance, customer experience (CX) and regional go-to-market (GTM) strategy mapping. His leadership spans across CX strategy & transformation, complex commercial engagements, risk & compliance and P&L ownership.
Shoko Kitagawa
Managing Director Japan
+ 25 years of experience in BPO call center industry. In charge of both Domestic BPO business and Sales.
Japanese – English
Wang Yuan
General Manager China
+25 years of experience in BPO industry. Graduated from Reitaku University with a Major in International Business Operation Research (Master’s degree). Contributed in establishing the office in China in Beijing, Hefei＆ Zhangjiakou.
Bilingual Mandarin & Japanese
Quang Tran Le
Chief Sales Officer Vietnam
10 years of experience in customer relations management. Develops and implements short- and long-term commercial strategies to achieve objectives. Analyses operational efficiency, processes and stakeholders.
Kurt Junek
CEO Peru
Systems Engineer with 18 years of experience in the BPO Call Center industry. Recognized for strengthening interpersonal relationships and fostering collaborative, high-performance environments.
