An EU-funded project required outbound communications across six member states in twelve languages. iNETcc deployed native-speaking agents and localised scripts, achieving compliance with GDPR while maximising contact rates across diverse time zones and cultures.
- Pan-European agent network with native-language teams
- GDPR-compliant data handling across all jurisdictions
- Unified reporting dashboard for all markets
A leading retail bank sought to modernise its collections infrastructure. iNETcc implemented an omni-channel digital-first strategy combining AI-driven predictive dialling, SMS, email and self-service portals — dramatically improving recovery while reducing operational cost.
- AI-powered propensity-to-pay scoring model
- SMS & email automation with smart segmentation
- Real-time agent coaching via speech analytics
A bancassurance group needed to streamline claims and policy-administration back-office tasks. iNETcc deployed a blended RPA and human-agent model, cutting processing times by 40 % while maintaining near-perfect accuracy and full regulatory compliance.
- RPA bots handling repetitive data-entry tasks
- Human oversight layer for exception management
- End-to-end SLA monitoring and reporting
A national logistics company needed an omni-channel digital collections platform. iNETcc created a fully compliant customer-facing website enabling payments, balance checks, affordability calculators, payment plans, call-back requests and debt management help — all delivering measurable results with a digital-first approach that eliminated the one-size-fits-all model.
- TCPA / FDCPA compliant self-service payment portal
- Affordability calculator & payment plan builder
- Omni-channel touchpoints: web, SMS, email, voice
A global fashion brand required a centralised European back-office to handle returns, refunds, supplier correspondence and customer escalations in eight languages. iNETcc built a dedicated multilingual team, delivering consistent brand-voice and 48-hour SLA compliance.
- Centralised multilingual back-office for EU markets
- Returns & refund processing integrated with ERP
- Brand-voice training and quality monitoring
A rapidly scaling APAC FinTech needed to triple its collections and support capacity in under 90 days. iNETcc provided an immediately deployable, technology-ready team, absorbing the volume spike while maintaining customer satisfaction scores and regulatory compliance.
- 90-day rapid deployment of 150+ trained agents
- 24/7 follow-the-sun coverage across APAC time zones
- CRM integration with FinTech’s proprietary platform
A North American debt portfolio required a scalable, low-cost collection touchpoint. iNETcc deployed a sophisticated IVR system with natural language processing, enabling debtors to check balances, make payments and negotiate plans without agent intervention — fully TCPA compliant.
- NLP-powered IVR with intent recognition
- Secure payment gateway integration (PCI-DSS)
- Seamless escalation path to live agents
A B2B software company required qualified pipeline across five European markets simultaneously. iNETcc built native-speaking outbound teams for each market, deploying a structured qualification framework that tripled qualified lead volume while reducing cost-per-lead by 22 %.
- Native-language outbound teams per market
- BANT qualification framework with CRM integration
- Weekly pipeline reviews and script optimisation
A molecular diagnostics company needed a specialist outbound team to engage laboratory decision-makers globally. iNETcc trained agents in scientific terminology and compliance requirements, delivering a consistent message to lab directors and procurement teams across 18 countries.
- Deep product & regulatory training for agents
- HCP-compliant outreach scripts (EU & US regulations)
- Appointment booking integrated with field-sales CRM
A fast-growing European e-commerce brand needed to scale customer service across seven languages during peak seasons without sacrificing quality. iNETcc delivered a flexible, elastic BPO model with peak-season surge capacity and consistent CSAT above 94 %.
- Elastic workforce model with 48h surge deployment
- Omni-channel: chat, email, voice & social DM
- Real-time CSAT monitoring and coaching loops
A global online video game publisher needed a community-native, round-the-clock player support operation. iNETcc staffed the programme with genuine gaming enthusiasts trained in platform rules, in-game economics and escalation protocols — achieving best-in-class satisfaction scores.
- Gamer-native agents with platform expertise
- In-game economy & account security specialisation
- Community moderation & anti-cheat escalation support
A financial services client faced critical back-office bottlenecks impacting front-line customer experience. iNETcc designed and deployed an RPA solution automating 60 % of manual processing tasks, freeing agents for complex interactions and delivering full ROI within four months.
- Process mapping & automation opportunity assessment
- UiPath bots integrated with legacy systems
- Ongoing bot monitoring, maintenance & optimisation
A multinational pharmaceutical company required compliant outbound outreach to healthcare professionals and patient opt-in recruitment across European markets. iNETcc deployed pharma-trained multilingual agents, meeting GDPR, ABPI and local HCP communication codes in every market.
- ABPI / EFPIA-compliant call scripts & consent flows
- HCP database management with opt-in audit trails
- Medical information escalation protocols
Philips Screeneo needed a technically proficient multilingual inbound support team for its smart projector range across European markets. iNETcc provided product-certified agents delivering first-contact resolution for setup, connectivity and warranty issues, resulting in an NPS of +62.
- Technical certification programme for all agents
- Tier 1 & Tier 2 support with remote diagnostics
- Warranty & returns management integration
A major publishing group sought to grow digital subscription revenue through outbound telesales. iNETcc deployed a dedicated sales team with consultative selling training, achieving 78 % above target conversion and reducing subscriber churn through proactive retention calls.
- Consultative selling methodology & value-based scripting
- Subscription lifecycle management: acquisition to retention
- A/B testing of offers with weekly performance reviews
