Technology – Omnichannel Solution

Technology

A full omnichannel BPO call center solution

INETcc is able to provide a full omnichannel BPO call center solution. Our engineers continuously develop IT solutions in order to improve the cost-effectiveness of your support service.

AI – Integration Chatbot Dialer – Outbound – Inbound WhatsApp, Zendesk, Salesforce, FB integration CRM integration

AI-Powered Platform

Our engineers are continuously developing IT solutions to improve the cost-effectiveness of your support service:

Omnichannel solution Schedule of the agents IVR Zendesk – Salesforce – WhatsApp integration Reporting Dialer – Scripting

Main features

Contact Manager

Centralise and manage all your customer contacts across every channel.

Unified Agent Desktop

One interface for all channels — voice, email, chat, social media.

Triggers & Automations

Automate workflows to reduce handling time and improve accuracy.

IVR Designer

Build intelligent interactive voice response flows with ease.

API Open Channel

Integrate any digital channel via our flexible open API.

Analytics & Reports

Real-time dashboards and performance reporting for your operations.

Messenger

Native support for Facebook Messenger, WhatsApp, and more.

Auto Dialer

Maximise outbound productivity with predictive and progressive dialing.

Scripting Tool

Guide agents with dynamic, context-aware call scripts.