Who is iNETcc
iNETcc, founded in 2000, originally offered telesales services primarily in the publishing sector.
From 2010 onwards, driven by growing demand for services in multiple languages, I began travelling across Europe to invite well-established local companies to collaborate on these multilingual projects.
The network gradually evolved into a consortium built around an affiliation agreement. iNETcc then expanded its presence to Asia from 2019 and to the Americas the following year.
I wish to thank all our affiliates for the trust they place in our group and for the work they carry out every day, as well as our technology partners who bring their expertise in digital and AI services.
I also thank our commercial partners, whose involvement allows us to benefit from management that is closely attuned to the specificities of each market. Our teams look forward to welcoming you and sharing our expertise in customer relationship services.
The first foundations were laid with the creation of Triscall in France and Belgium, marking the beginning of an entrepreneurial journey in business services.
2000
Services launched primarily in the publishing sector for French-speaking markets — France, Belgium and Switzerland. A first defining sectoral specialisation.
2001
Services launched for the Belgian Dutch-speaking and Swiss German-speaking markets. Multilingualism becomes a core competency of iNETcc.
2003
First multilingual projects — a key question emerges: how do you manage teams speaking multiple languages? This challenge becomes the driver of our organisational innovation.
2005
First studies on the feasibility of a federated call centre network. An innovative vision begins to take shape, laying the foundations for the iNETcc model of today.
2007
Decision to create a network bringing together various independent call centres with strong local expertise, while centralising sales, marketing and project follow-up.
2008
Official creation of the iNETcc brand, which becomes the unifying identity of the network as it expands internationally.
2009
Growth of multilingual activity with a network that expands first into Europe, then Africa and Asia. The network now represents 10,000 workstations.
2013
Extension of the network and projects into Eastern Europe and Africa, strengthening geographical presence and local production capacity.
2014
Significant growth vs 2014 — +100% in terms of revenue, activity volume (calls, emails handled) and country coverage.
2015
Consolidation of exchanges with key partners — Germany, Italy, France. Production launched on the Russian market.
2016
Launch into the Asian market — Hong Kong, Australia, Singapore — for an e-commerce leader. Simultaneous strengthening of presence on the Russian market.
2017
iNETcc partners with a Japanese group to form GBA CALLCENTER, a global network significantly strengthening its presence in Asia. More info at www.gbacallcenter.com.
2020
Accelerated growth with operations launched from China and the Philippines. iNETcc now has production capacity in 30 languages worldwide.
2021
The year ends with a doubling of activity in production volume. Growth is also significant in terms of languages covered, countries served and services managed.
2022
iNETcc evolves into a CONSORTIUM of BPO Call Center companies. Key benefits:
- Organisation better suited to each project’s specifics
- Greater transparency for clients and affiliates
- Flexibility in project implementation
- Better overall visibility
2023
New affiliates join us — Malaysia, Armenia, Poland and Brazil. Present on 3 different continents, they broaden the offering in terms of languages and services.
2024
3 new strategic affiliates join iNETcc:
- Germany — sourcing of profiles for niche languages
- Romania — multilingual expertise, particularly Latin languages
- India — digital services and domestic CX projects
New projects were launched in late 2025 for a global e-commerce leader — with major impact expected for 2026.
2025
operations An international team of passionate specialists, united by a shared vision: excellence in multilingual customer service.
Master in Economic Sciences (Nantes) & Licenciatura in Business (Salamanca). Founder & CEO of iNETcc Consortium, co-founder of GBA Global Alliance, board member of Tcontakto Peru. 30 years of experience in customer relationship management and international projects.
With over 30 years of experience in customer service, Elfriede built and shaped Telepower. Her deep understanding of customer communication, sales, service quality and lasting relationships forms the foundation of the company.
Founder and Group Managing Director of Daythree, iNETcc's affiliate in Malaysia, leading the company's digital transformation, strategic growth and business process services initiatives. A recognised industry thought leader driving the growth of Malaysia's global business services ecosystem.
Founder and managing partner of Kosmos Advisory – Singapore
Philippe Lesné is the founder and managing partner of Kosmos Advisory, a Singapore-based firm specializing in global strategic and business development for consumer goods. He was previously president and CEO of Shiseido Travel Retail from 2014 to 2025, after serving as managing director for Shiseido Travel Retail Asia Pacific from 2009 to 2014.
Prior to joining Shiseido, Philippe spent 15 years in several leadership positions at LVMH Beauty across Europe and The Americas from 1994 to 2009.
Philippe holds a Master of Science in Fashion & Luxury from ESCP/Institut Français de la Mode and a Master in Management from Audencia.
Dynamic executive with deep expertise in IT services, global outsourcing operations and scalable commercial strategies.
Has been working in the BPO sector for over 20 years. Held key positions in the commercial divisions of major industry players, progressing to leadership roles. Specialist in launching strategic services in finance and public utilities.
With over 20 years of experience in the BPO sector, Rudy leads the commercial department dedicated to customer experience management (CX) at iNETcc's Indian affiliate. Passionate about business development and delivering value-driven results.
Specialised in international accounts, Cosmin brings 20 years of expertise in the BPO sector, including 17 years in leadership roles. Has led operations and client management in Romania across multiple sites.
5+ years of experience in multilingual support services, specialising in multilingual recruitment and project management from Germany.
Systems engineer with 18 years of experience in the BPO call centre sector. Known for building collaborative and high-performing environments.
+25 years of experience in the BPO call centre sector. Responsible for both domestic BPO activities and sales.
Over 25 years of experience in the BPO sector. Graduate of Reitaku University with a master's in international operational research. Contributed to establishing offices in Beijing, Hefei and Zhangjiakou.
10 years of experience in customer relationship management. Develops and implements short and long-term commercial strategies. Analyses operational effectiveness, processes and stakeholders.