New Member · October 2021

Mat Bao BPO Vietnam Joins the GBA Global BPO Alliance

GBA Global BPO Alliance is pleased to welcome Mat Bao BPO as its newest member, giving GBA a strong local footprint in one of South-East Asia’s fastest-growing markets. Mat Bao BPO is a leading outsourcing company in Vietnam with more than 5,000 staff across the country.

With the addition of Mat Bao, GBA becomes a key BPO player across all of Asia with 10,000+ employees, serving clients such as Lazada, Samsung, KLM and many more.

“We are excited to welcome Mat Bao BPO into the GBA Alliance. Their local expertise and technology will be a decisive support for our customers in this region.” — Denis Guittet, CEO GBA

Ho Chi Minh City · Hanoi, Vietnam · inetcc.com

European Summit · June 2022

GBA European–African–Middle East Summit in Milano

GBA held its first European-African-Middle East summit on 15 June 2022 at the INGO Group offices in Milano. Partners from Bosnia, Egypt, Bulgaria, Albania, Luxembourg and Dubai gathered to exchange strategies and discuss GBA’s future.

The event was hosted by INGO Group CEO Marco Durante and his team — a productive and memorable gathering that set the stage for deeper collaboration across three continents.

“I would like to emphasize the professionalism of our members who shared their know-how and experience. Not only a productive meeting, but also a pleasant time together.” — Denis Guittet, CEO GBA

Milano, Italy · INGO Group · inetcc.com

ASEAN Meetings · October 2022

GBA ASEAN Tour: Bangkok, Ho Chi Minh City, Hanoi & Kuala Lumpur

From 5–10 October 2022, CEO Denis Guittet visited GBA partners across Bangkok, Ho Chi Minh City, Hanoi and Kuala Lumpur — the first in-person tour after three years of Covid absence. Teams in Thailand, Vietnam and Malaysia presented their services and clients including Lazada, Digi, Samsung and KLM.

GBA underlines the strategic importance of ASEAN for serving clients from Japan, China, Korea, Europe & the USA seeking multilingual BPO in this high-growth region.

“Not only productive meetings, but also pleasant times spent together — I would like to highlight the cutting-edge technological solutions of our ASEAN team.” — Denis Guittet, CEO GBA

Bangkok · Ho Chi Minh City · Hanoi · Kuala Lumpur · inetcc.com

BPO Summit · July 2023

GBA at BACCO BPO Summit 2023 — Dhaka, Bangladesh

From 21–23 July 2023, Denis Guittet visited FIFOTech in Dhaka and served as keynote speaker at the BACCO BPO Summit 2023 — “Connecting Bangladesh’s BPO Industry Worldwide: Opportunities & Challenges”. The EU Ambassador to Bangladesh was chief guest.

FIFOTech, 300+ seats, ISO 27001 & ISO 9001 certified, is a leader in non-voice services: social media monitoring, content moderation, data entry and image processing.

“I am confident Bangladesh can become a key player in the BPO industry — not only for non-voice services but also for technology.” — Denis Guittet, CEO GBA

Dhaka, Bangladesh · FIFOTech · BACCO Summit 2023 · inetcc.com

IT Park Visit · July 2024

iNETcc at IT Park Uzbekistan & Global Business Services Forum

From 23–24 July 2024, CEO Denis Guittet visited IT Park Uzbekistan in Tashkent and participated in the IT Summit 2024 at the Ministry of Digital Technology. With 35M+ population (avg age 29), 210 universities and 125,000+ annual graduates, Uzbekistan is a rising BPO destination.

The country offers language pools in English (5M), Russian (7M), Turkish (1M) and German (550K), plus French, Italian, Korean, Japanese and Spanish.

“I am confident Uzbekistan can become a key player in the BPO industry. I hope this visit will open new doors for iNETcc and the GBA alliance.” — Denis Guittet, CEO iNETcc

Tashkent, Uzbekistan · IT Park Uzbekistan · inetcc.com

Partnership · December 2024

iNETcc & eGENTIC — Your Complete Telemarketing Package

iNETcc has specialized in BPO call center industry since 2000, with strong experience in telemarketing campaigns for Publishing, Banking/Insurance and Telecom industries.

eGENTIC has specialised in direct marketing since 2001. With 100+ employees at 5 locations (Frankfurt, Darmstadt, London & Singapore), they are the market leader in GDPR opt-in consumer data generation.

Together, the two companies offer a complete package — launch in ~2 weeks in French, English, German, Dutch, Polish, Italian, Spanish and more.

Free test available with 500 data records.

Denis Guittet – CEO iNETcc · inetcc.com · egentic.com

New Affiliate · January 2025

iNETcc Consortium Welcomes NNA Project BPO in Armenia

iNETcc is proud to announce NNA Project BPO as its newest affiliate in Armenia — ranked 6th safest country in Asia, just above Japan. Armenia’s multilingual workforce is fluent in German, French, Italian, Spanish, Russian, Arabic and English.

NNA Project excels in outbound sales, lead detection, debt collection and OPT-IN services, with rapid capability to launch multilingual inbound projects.

“I am confident that Armenia will become a key location for the industry over the next few years.” — Denis Guittet, CEO iNETcc

Denis Guittet – CEO & Founder iNETcc · inetcc.com

Strategic Partnership · April 2025

iNETcc Enhances Multilingual Capabilities with KP DigiServe in Berlin

iNETcc is proud to announce its collaboration with Kishore and the KP DigiServe team in Berlin — providing access to a larger pool of work-from-home agents speaking approximately 20 languages.

Combined with multilingual hubs in Romania, Poland & Armenia and local offices in Italy, France and Belgium, this partnership delivers expanded multilingual support, scalable solutions and streamlined operational efficiency.

Kishore brings 16 years of experience in BPO and Call Center leadership — including key roles at Amazon.

iNETcc Consortium · Berlin, Germany · inetcc.com

New Affiliate · April 2025

iNETcc Welcomes GRS Romania — Premier Multilingual BPO Partner

Global Remote Services (GRS) joins iNETcc as its newest affiliate in Romania. With 20+ years of experience, GRS handles millions of interactions annually in 20+ languages across 24/7 operations.

GRS excels in Latin languages (Romanian, Italian, French, Spanish, Portuguese) as well as German, Turkish and Hungarian, offering omnichannel contact centre, technical helpdesk, back-office and AI automation services.

“GRS can provide high-level resources for technical projects not only from Romania but also from Africa.” — Denis Guittet, CEO iNETcc

ISO9001:2015 · ISO27001:2022 · GDPR · inetcc.com/landing-page-romania

Board Appointment · December 2025

Denis Guittet Joins Tcontakto Peru Board of Directors

iNETcc CEO Denis Guittet joins the Board of Directors of Tcontakto Peru, effective January 1st, 2026. Tcontakto has been one of iNETcc's longest-standing affiliates since 2020.

Peru is rapidly becoming a top BPO destination with trilingual English/Spanish/Portuguese capabilities. Tcontakto features 18+ years of experience, 700+ employees, and 95% customer satisfaction — a key partner of BBVA, Scotiabank and Mi Banco.

“This new phase should enable us to take our ability to meet our customers' growing demands to the next level.” — Denis Guittet

Lima, Peru · inetcc.com · tcontakto.com

New Affiliate · March 2026

Telepower Austria Joins the iNETcc Consortium

Telepower, one of Austria's leading outbound contact centre specialists, has officially joined iNETcc. With 30+ years of BPO experience and 100+ staff across Vienna, Klagenfurt and Villach, Telepower is a key partner for sales, lead generation and surveys.

Telepower is renowned for high customer satisfaction and one of the lowest staff turnover rates in the BPO sector — built on fair management that fosters employee passion.

“This new collaboration will enable us to take our ability to meet our customers' growing demands to a new level.” — Denis Guittet, CEO iNETcc

Vienna · Klagenfurt · Villach, Austria · inetcc.com

iNETcc Updates – Newsletter