Global Communication with Local Intelligence BPO Call Center
Expert Multilingual Customer Relationship Management 🌍 20+ Countries 🗣️ 35+ Languages ⭐ 25+ Years Experience
Globale Communication
& Local Intelligence
Fully globalised and standardised quality, production and IT processes — wherever your location. Connecting businesses with their customers in 35+ languages across 20+ countries.
GBA Global BPO Alliance is pleased to welcome Mat Bao BPO as its newest member, giving GBA a strong local footprint in one of South-East Asia’s fastest-growing markets. Mat Bao BPO is a leading outsourcing company in Vietnam with more than 5,000 staff across the country.
With the addition of Mat Bao, GBA becomes a key BPO player across all of Asia with 10,000+ employees, serving clients such as Lazada, Samsung, KLM and many more.
GBA held its first European-African-Middle East summit on 15 June 2022 at the INGO Group offices in Milano. Partners from Bosnia, Egypt, Bulgaria, Albania, Luxembourg and Dubai gathered to exchange strategies and discuss GBA’s future.
The event was hosted by INGO Group CEO Marco Durante and his team — a productive and memorable gathering that set the stage for deeper collaboration across three continents.
From 5–10 October 2022, CEO Denis Guittet visited GBA partners across Bangkok, Ho Chi Minh City, Hanoi and Kuala Lumpur — the first in-person tour after three years of Covid absence. Teams in Thailand, Vietnam and Malaysia presented their services and clients including Lazada, Digi, Samsung and KLM.
GBA underlines the strategic importance of ASEAN for serving clients from Japan, China, Korea, Europe & the USA seeking multilingual BPO in this high-growth region.
From 23–24 July 2024, CEO Denis Guittet visited IT Park Uzbekistan in Tashkent and participated in the IT Summit 2024 at the Ministry of Digital Technology. With 35M+ population (avg age 29), 210 universities and 125,000+ annual graduates, Uzbekistan is a rising BPO destination.
The country offers language pools in English (5M), Russian (7M), Turkish (1M) and German (550K), plus French, Italian, Korean, Japanese and Spanish.
iNETcc is proud to announce its collaboration with Kishore and the KP DigiServe team in Berlin — providing access to a larger pool of work-from-home agents speaking approximately 20 languages.
Combined with multilingual hubs in Romania, Poland & Armenia and local offices in Italy, France and Belgium, this partnership delivers expanded multilingual support, scalable solutions and streamlined operational efficiency.
Kishore brings 16 years of experience in BPO and Call Center leadership — including key roles at Amazon.
