iNETcc Multilingual CX expert features
iNETcc, established in 2000, is a worldwide expert in Multilingual Customer Relationship Management.
We manage Multilingual Customer Services- Lead Generation – Outbound calls (OPTIN, sales, appointments, sruvey) – Non Voice & Digital Services – Content Moderation – SEO/SEM in 35+ languages.
Global Presence – Local Production
We have sites in 35+ Countries and we provide 35+ Languages
Message from the President
INETcc, founded in 2000, originally offered telesales services mainly in the publishing sector.
From 2010 onwards, due to growing demand for services in different languages, I began travelling around Europe to offer locally well-positioned companies the opportunity to collaborate on these multilingual projects.
The network gradually evolved into a consortium built around an affiliation agreement.
iNETcc then expanded its presence in Asia in 2019 and to the American continent the following year.
I would like to thank all our affiliates for the trust they place in our group and the work they do on a daily basis.
I would also like to thank our technology partners who contribute their expertise in digital services and AI and our commercial partners for their involvement, which allows us to benefit from management that is closely attuned to the specificities of each market.
Our teams are ready to share our expertise in CX with you.
Best regards
Denis Guittet – CEO
Our history
Establishement of INETcc France & Belgium
Start of high volume of production for publishing key players in France, Belgium and Switzerland
Start of the production in German & in The Nerthelands
First multilingual projects
First study regarding the potential establishement of an alliance of european call center
Launch of the european network with 2 other partners
The brand INETcc is launched
Increase of the volume of production in parallel with the recruitment of new partners in Europe and Africa.
Increase of the network in Africa & East Europe
Increase of 100% of the volume of production vs 2014
Agreement of collaboration with partners in Italy, Germany and Russia.
Launch of the production in Asia – Hong-Kong & Australia . Ces deux évènements montrent de fait la part croissante du continent asiatique pour INETcc que ce soit au niveau des donneurs d’ordre ou au niveau de la production.
In order to increase its capacity of production in Asia, INETcc started the collaboration with MPG Group, japanese company. Both companies decided to merge their network. Establishement of GBA Global BPO Solutions with headquarter in Japan. Le nouveau groupe s’appelle GBA CALLCENTER, les informations sont disponibles sur le site: www.gbacallcenter.com
High increase of the production with the launch of the production in China and Philippines for US market. INETcc dispose aujourd’hui d’une capacité de production dans 30 langues à travers le monde. Les partenariats noués également au niveau technologique vont permettre d’étendre l’offre de services.
The volume of production has increased of about 200% vs 2021. In the meantime, we have extended our Consortium to affiliates in Africa and Asia.
The organisation of iNETcc has evolved in order to optimise our offer. iNETcc has become a CONSORTIUM of BPO Call Center companies.
There are several advantages for our customers and affiliates:
1. An organisation better adapted to the specific nature of the projects we manage.
2. More transparency for our customers and affiliates.
3. Higher flexibility in project implementation.
4. Better visibility.
We wish all our customers, affiliates and partners and their respective teams a very happy new year 2025.
New affiliates from 3 different continents have joined us in 2024 – Malaysia, Armenia, Poland & Brazil – we thank them for their trust and welcome them to our consortium.
These new locations allows iNETcc to expand its offering in terms of languages and services.
INETcc key values
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1
Collaboration with call center partners
INETcc is working together with affiliates of the consortium worldwide; we share skills & experience.
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2
Social responsability
INETcc cares about the labour conditions of its collaborators; social responsability = low attrition = quality of work.
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3
Transparency
INETcc delivers all information regarding the production through reports.
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4
Follow-up of our customers
INETcc offers non -stop support to its customers throught reports, assessment of their projects….
Our experts
Denis Guittet
CEO INETcc
Master degree “Sciences-Economiques” University of Nantes (France) & “Licenciatura Empresariales” University of Salamanca (Spain)
Founder and CEO of iNETcc & co-founder of GBA Global BPO Alliance
Member of board of Tcontakto Peru
French – English – Spanish – Italian
Sivanesh
Senior Director, Strategy & Partnership Malaysia
Chartered Accountant turned strategic growth leader, with deep expertise in corporate finance, customer experience (CX) and regional go-to-market (GTM) strategy mapping. His leadership spans across CX strategy & transformation, complex commercial engagements, risk & compliance and P&L ownership.
Shoko
Managing Director Japan
+ 25 years of experience in BPO call center industry. In charge of both Domestic BPO business and Sales.
Japanese – English
Wang
General Manager China
+25 years of experience in BPO industry. Graduated from Reitaku University with a Major in International Business Operation Research (Master’s degree). Contributed in establishing the office in China in Beijing, Hefei＆ Zhangjiakou.
Bilingual Mandarin & Japanese
Luana
Sales Manager Italia
Has worked in the BPO sector for over 20 years. Has held key positions in the commercial division of major players in the sector, leading him to progress to management roles in sales. Specialist in launching strategic services in the finance and public services sectors, as well as supporting technological transformation.
Cosmin
General Manager Romania
With a particular focus on international accounts, Cosmin has 20 years of expertise in BPO industry, with 17 years in leadership positions.
He has led operations and client management in Romania across multiple sites, including international accounts
Romanian – Italian – English
Natalie
General Manager Armenia
Outsourcing & IT Expert – Dynamic executive with deep expertise in IT services, global outsourcing operations, and scalable business strategy. Leads with a strong focus on innovation, operational excellence, and high-performance team building.
Armenian – English – Italian – Russian
Prashanth
Expert in multilingual projects
Customer operations leader with over five years of experience in the BPO sector, specializing in the development and management of multilingual support functions.
Telugu – Hindi – English
Quang Tran Le
Chief Sales Officer Vietnam
10 years of experience in customer relations management. Develops and implements short- and long-term commercial strategies to achieve objectives. Analyses operational efficiency, processes and stakeholders.
Kurt
CEO Peru
Systems Engineer with 18 years of experience in the BPO Call Center industry. Recognized for strengthening interpersonal relationships and fostering collaborative, high-performance environments.
Saskia
Sales Manager South-Africa
English – Afrikaans
Damir
Manager Bosnia
German – English
Ghada
Sales Manager Jordania – KSA
Arabic – English
Carina
Sales Manager Brazil
Portuguese – English
Angelika
Sales Manager Poland
Polish – English
Rudraksh
Vice President – Global Sales
English – Hindi – 20+ years experience