Our Call Center Expertise
Across Industries
A trusted outsourced customer experience partner since 2000, iNETcc is a call center and BPO contact center supporting businesses across a wide range of industries. We have built deep outsourcing expertise in Publishing, Banking & Insurance, Telecoms and Manufacturing — and growing expertise in e‑commerce, pharma, personal services, transport & logistics, entertainment and digital media. Learn more about business process outsourcing, discover our worldwide locations, or get in touch to discuss your industry’s specific needs.
Banking & Insurance
iNETcc provides end-to-end customer management for banks, insurance companies and financial institutions. From acquisition campaigns and cross-selling to claims handling, debt collection and digital onboarding, our teams are trained to the highest compliance standards — including PCI-DSS, GDPR and MiFID II.
- Outbound sales & cross-sell / upsell campaigns
- Inbound customer service & claims management
- Debt collection & payment arrangement services
- Back-office: KYC, document processing, data entry
Publishing
From subscription telesales to reader retention and digital migration campaigns, iNETcc has extensive experience serving major publishing groups across Europe. Our consultative sales approach and A/B-tested scripting consistently outperform acquisition targets while reducing subscriber churn.
- Subscription acquisition & renewal telesales
- Proactive retention & win-back campaigns
- Subscriber lifecycle management
- Digital product upsell (e-books, premium content)
Telecom – Technology
iNETcc partners with leading telecom operators and technology companies to manage the full customer journey — from new subscriber acquisition and technical support to churn prevention and B2B account management. Our multilingual teams handle millions of interactions across voice, chat and email.
- New subscriber acquisition & SIM activation support
- Technical helpdesk: Tier 1 & Tier 2 troubleshooting
- Churn prediction & proactive retention calls
- B2B account management & contract renewals
Manufacturing – Industry
iNETcc supports manufacturers and industrial groups with B2B lead generation, dealer network coordination, spare-parts helpdesks and after-sales service management. Our teams are trained on complex product catalogues and technical specifications, operating in multiple European languages.
- B2B lead generation & dealer/distributor support
- After-sales & spare-parts helpdesk
- Order management & logistics coordination
- Customer satisfaction surveys & NPS programmes
E-commerce & Online Retail
iNETcc delivers omnichannel customer service for e-commerce brands and online retailers across Europe. From order management and delivery tracking to returns, refunds and marketplace disputes, our agents seamlessly represent your brand — in the language of your customer, 24/7.
- Order management, tracking & delivery queries
- Returns, refunds & dispute resolution
- Live chat, email & social media customer care
- Product recommendation & upsell support
Personal Services
Whether it’s home services, wellness, fitness, pet care or subscription boxes, iNETcc manages personalised customer journeys for B2C personal-service brands. Our empathetic, brand-aligned teams focus on first-contact resolution, loyalty and the human touch that personal service demands.
- Inbound care: appointments, bookings & scheduling
- Loyalty programme management & member services
- Complaint handling & escalation resolution
- Outbound satisfaction follow-up & NPS tracking
Pharmaceutical – Healthcare
iNETcc works with pharmaceutical companies and healthcare organisations to manage compliant outreach to healthcare professionals, patient recruitment programmes and medical information lines. All agents undergo pharma-specific training ensuring adherence to ABPI, EFPIA, GDPR and local HCP communication codes.
- HCP outreach & medical representative support
- Patient recruitment & clinical trial enrolment
- Medical information & pharmacovigilance lines
- ABPI / EFPIA-compliant scripting & consent flows
Transport – Logistics
iNETcc provides customer-facing and back-office support for transport operators, logistics providers and freight companies. From shipment tracking and delivery exception management to driver support lines and B2B account services, our teams keep your supply chain communication running smoothly.
- Shipment tracking & delivery exception management
- B2B account & freight booking support
- Driver & fleet coordination helplines
- Claims handling & damage / loss processing
Entertainment – Tourism – Media
From travel booking support and destination concierge lines to streaming-platform customer care and live-event ticketing, iNETcc brings passion and expertise to entertainment and tourism brands. Our seasonal scalability and multilingual coverage ensure every customer gets a five-star experience.
- Travel & hotel booking assistance in 15+ languages
- Streaming & digital media subscriber support
- Event ticketing, VIP & concierge services
- Online gaming & platform community management
Social Media – Online Gaming
iNETcc supports social platforms, gaming studios and digital communities with content moderation, trust & safety operations, player support and community management. Our trained moderators operate 24/7 across text, image and video, applying platform policies with speed and consistency at scale.
- Content moderation: text, image & video (24/7)
- Trust & safety: fraud, harassment & policy enforcement
- Player support & in-game purchase queries
- Community management & social listening
Renewable Energy – Environmental – Sustainable Development
iNETcc supports energy transition companies, environmental organisations and sustainable-development initiatives with B2C and B2B outreach. From solar panel lead generation and smart-meter customer onboarding to green-tariff telesales and public-awareness campaigns, we connect people with the future they deserve.
- Renewable energy telesales (solar, wind, smart meters)
- Green-tariff switching campaigns (B2C & B2B)
- Environmental awareness & donation programmes
- ESG reporting support & stakeholder surveys
