BPO Call Center Services: Customer Service, Omnichannel & Digital
Since 2000, iNETcc has designed and operated tailored BPO call center services — from customer relations to acquisition, through omnichannel, digital and social media — for demanding brands, in 30+ languages, 24 hours a day.
A complete range of BPO call center services
Quality, production and IT processes fully globalised and standardised, wherever you are: that’s our promise of global communication & local intelligence. Each card below opens the detail of the matching service. To learn more about our structure, see who is iNETcc, our industries or our sites around the world.
Technical hotline, help desk, after-sales support and 24/7 multilingual service for measurable satisfaction.
Discover customer service
A full omnichannel BPO solution: dialer, chatbot, AI, CRM integrations, WhatsApp, Zendesk, Salesforce.
Discover the omnichannel solution
Invoice management, debt collection, digitisation and robotic process automation (RPA).
Discover digital services
25 years of expertise in acquisition, sales, debt collection, lead generation, OPTIN and retention.
Discover acquisition & sales
Community management, moderation, social listening and multi-platform brand reputation.
Discover social media
Back-office, data input, switchboard, secretarial services, surveys and database support.
Discover other BPO services
24/7 Multilingual Support
Measurable customer satisfaction, at every touchpoint
iNETcc provides a large range of customer services — technical support and help desk — as part of our BPO call center services, focused on achieving measurable, total customer satisfaction for your business. We employ dedicated or shared, technically trained teams on an integrated, multi-channel platform to provide comprehensive technical product support. We tailor the whole process — required activities, escalation procedures and reporting — to the specific needs of your business, with agents available 24/7 in 30+ languages (English, Japanese, Chinese, Korean, German, French, Italian, Spanish, Russian, Portuguese, Dutch…).
Case studies
iNETcc has extensive know-how in the services linked to call center activity. We have added logistic management to this expertise in order to offer our clients a truly global service — several storage and logistics offices give our clients the ability to store and ship their goods.
For technology consumers, the quality of support they receive is just as important as the quality of the product itself. In today’s competitive marketplace and dynamic product life cycles, the frustration produced by long hold times or incompetent staff can quickly result in lost customers — which is why our BPO call center services rely on continuous agent training.
We can provide you with:
A full omnichannel BPO call center solution
iNETcc is able to provide a full omnichannel technology solution as part of its BPO call center services. Our engineers continuously develop IT solutions — dialer, AI, chatbot, CRM integrations — to improve the cost-effectiveness of your support service.
AI-Powered Platform
Main features
Contact Manager
Centralise and manage all your customer contacts across every channel.
Unified Agent Desktop
One interface for all channels — voice, email, chat, social media.
Triggers & Automations
Automate workflows to reduce handling time and improve accuracy.
IVR Designer
Build intelligent interactive voice response flows with ease.
API Open Channel
Integrate any digital channel via our flexible open API.
Analytics & Reports
Real-time dashboards and performance reporting for your operations.
Messenger
Native support for Facebook Messenger, WhatsApp, and more.
Auto Dialer
Maximise outbound productivity with predictive and progressive dialing.
Scripting Tool
Guide agents with dynamic, context-aware call scripts.
Digital services for a better customer experience
iNETcc offers a large range of digital services for a better customer experience. From invoice management to full robotic process automation, we digitise and streamline your back-office operations as part of our BPO call center services.
RPA & Digitisation
Our industries for digital services
25 years of expertise to exceed your revenue goals
iNETcc has the expertise built over 25 years to design, build and manage customer acquisition, sales, debt collection, leads, OPTIN and anti-churn solutions that enable you to meet and exceed your revenue goals.
25 Years of Expertise
Full BPO Suite
Improving the performance of your customer service operations
iNETcc is dedicated to helping its clients improve the performance of their customer service and support operations. Beyond standard BPO call center services, we offer a full line of services: consulting, secretarial services, surveys, social media hunting and database support.
What we offer
Back-Office & Data Input
Accurate, efficient back-office processing and data entry services to keep your operations running smoothly.
Database & OPTIN Support
Management and enrichment of your customer databases, fully compliant with OPTIN regulations.
Switchboard & Secretarial Service
Professional switchboard and virtual secretarial services to represent your business at every call.
Survey
Inbound and outbound survey services to capture customer feedback and market insights at scale.
ASV – Logistic
After-sales service combined with logistics coordination for a seamless post-purchase experience.
Have a BPO call center services project?
Let’s talk about your customer relations, sales or digital support goals. Also check our case studies, our sites around the world, or join our consortium. As business process outsourcing (BPO) continues to grow, handing your customer relations to a specialised partner helps you gain flexibility and performance.
Contact our team
Consistent, responsive and professional brand presence
iNETcc provides dedicated social media assistance services, helping your brand engage with customers across all major platforms. Our trained agents manage your online communities, moderate content, respond to queries and handle escalations — ensuring your brand presence is consistent, responsive and professional at all times.
Our social media services
Community Management
Building and nurturing engaged online communities around your brand across all major social platforms.
Content Moderation
Keeping your platforms safe and on-brand with fast, accurate moderation by trained agents.
Social Listening
Monitoring brand mentions, trends and customer sentiment to help you stay ahead of the conversation.
Brand Reputation
Proactive management of your online reputation to protect and strengthen your brand image.
Escalation Handling
Swift identification and resolution of high-priority issues before they impact your reputation.
Multi-platform Support
Unified management across Facebook, Instagram, X (Twitter), LinkedIn, TikTok, and more.